Key Responsibilities:

• To successfully support our bronze accounts and end users to achieve success from using the Brightmine products.

• To upskill end users via our online webinar training programme, ensuring an understanding of how our products work and how our users can achieve business success with our products.

• To successfully reach out to the account userbase to drive successful engagement with the products through our usage programme.

• To identify upsell/cross-sell opportunities where appropriate.

• Provide excellent customer service and ensure all client enquiries are resolved within the required SLA.

• To ensure an accurate record of all customer engagement is logged in accordance with the Customer Success & Delivery.

• Provides key insights back to the business on trends seen in the enquiries received, to support future process and product development.

• Report to the Customer Success & Delivery, Team Leader on activity delivered.

Knowledge/Skills:

• World class customer service skills

• Relationship builder

• Training delivery

• People orientated, excellent listening and communication skills

• Commercial acumen

• Excellent time management

• PC literate

• Highly motivated

• Able to acquire an effective working knowledge of the Brightmine product portfolio

• Able to build and maintain relationships with external and internal stakeholders

  LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

  Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.