About PRGX Global, Inc

ABOUT PRGX

We provide the business intelligence to unlock incremental value from data and expand impact across our clients' organizations for healthier whole businesses. PRGX pioneered Recovery Audit nearly 50 years ago and is now the global leader in source-to-pay analytics and margin expansion. PRGX empowers clients in more than 30 countries with the business intelligence to recover $1.2 billion in annual cash flow, unlocking value and improving the overall health of organizations across the world. We collaborate with supplier communities to realize improved profits and deliver the tools to optimize processes, finding immediate and lasting value. With end-to-end technology and deep vertical expertise that underpins our recovery, preventive, and analytics solutions, we provide the actionable insights to minimize leakage, optimize cash flow, and shape stronger, healthier businesses. F or additional information on PRGX, please visit www.prgx.com .

Job Description

Job Description

SUMMARY:

This is a Jr. support role. The role will be supporting PRGX employees in the Manchester office, as well as globally, with hardware, software, and technical troubleshooting. The ideal candidate will have a strong understanding of computer hardware and software, excellent problem-solving skills, and a customer-oriented approach. Candidates who also speak French would be highly preferred.

JOB DUTIES & RESPONSIBILITIES:

· Provide technical support to end users via phone, email, chat, or in-person.

· Approach support with a customer-centric attitude from the perspective of the end user.

· Availability to be onsite in our Manchester UK location five days a week.

· Troubleshoot Windows and Mac computers, applications, hardware, peripherals, and related issues

· Creating and tracking tickets using JIRA to resolve within defined SLA

· Troubleshoot and support proprietary applications.

· Troubleshoot and support 1st level networking and connectivity related issues.

· Work cross-functionally with other support organizations to ensure customers’ satisfaction and bring closure toopen issues.

· Troubleshoot problems and determine proper resolution for all level 1 and some level 2 issues.

· Understand when and how to escalate issues to other teams.

· Understand and communicate effectively with customers, including senior leadership team members.

· Provide ongoing and timely feedback to the customer while the issue is worked to resolution.

· Provide feedback to management on recurring hardware/software issues.

· Develop expertise with PRGX system images and hardware platforms.

· Maintain a positive and helpful attitude when working with customers, team members, and other teams.

· Participate in pilot testing of new hardware and software solutions.

· Document and update technical procedures and solutions for future reference.

· Provide training and guidance to users on basic hardware and software usage

· Other duties and responsibilities may be required at the discretion of management.

· Contributes to the success of the organization by helping others accomplish job results, learning new skills needed by the team and finding new ways to help the team.

· Flexibility to work outside of regular business hours when necessary.

WORK EXPERIENCE AND EDUCATION REQUIREMENTS:

French speaking.

Higher education college course in computing or IT support; or Level 2 Certificate in ICT Systems Support or Level 3 Diploma in ICT Professional Competence; or 1 year IT support related experience and/or training; or equivalent combination of education and experience.

Prefer minimum of 1 year of experience in an IT Support related role. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

Basic understanding of laptop and desktop computer hardware and software in an enterprise network LAN/WAN environment.

Familiarity with Active Directory and networking concepts.

Skills & Requirements Qualifications

PRGX provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, Protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.