End to End Engineer

Job Req ID: 35331

Posting Date: 24 Jun 2024

Function: Software Engineering

Unit: Digital

Location:

Deansgate, Manchester, United Kingdom

Salary: Competitive with great benefits

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn.

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in?

Why this job matters

The purpose of the Software Engineering Specialist role is to create, lead and implement significant technical solutions that could impact internally and/or externally.

The key purpose of the role is to take ownership of a solution, including design, implementation, unit and component testing, and preparation for the solution deployment.

You will work within an experienced team and gain guidance, training and formal training as required when needed. This is a fantastic opportunity for an enthusiastic

individual to join an expanding team and grow their own technical knowledge. This role is critical in keeping Secure Platforms functioning efficiently for our numerous

secure customers, who rely on BT to manage their critical networks.

Requirements:

1. Must have SC or be able to obtain HMG SC clearance and Police NPPV3 with (Met extension) within an agreed period of starting (implies residency and other requirements)

2. Must be located in one of BT's Digital’s Key Strategic locations : Manchester, Bristol, London (Baynard House) or Belfast

3. BT Hybrid Model : 3 days a week in an office

What you’ll be doing

• Become an SME for Service Now – developing developer skills

• Bringing existing ITSM / CMDB skills to the team

• Requirements capture with Stakeholders

• Design and Build of Application based upon requirements

• Make modifications to existing code or develop completely new modules of moderate complexity

• Provide updates and estimates during the development and deployment cycle

• Update design and support documentation

• Work collaboratively with other teams to solve problems

• Key Responsibilities

• Perform onboarding functions to enable smooth and effective transition of new contracts onto the platform.

• Ensure the prompt resolution of incidents, keeping the customer informed throughout and informing your colleagues / manager as appropriate.

• As required, produce an executive summary of major incidents keeping senior management informed of the progress of key customer impacting incidents.

• Ensure POR information is captured and available to wider team.

• Identify cost saving opportunities within an application (e.g. Vendor, License, Waste).

• Identify and document risks, making line manager or Application lead aware, and continue to assist with resolution. Validate submitted risks into the risk register,

• and own risk entry.

Skills

The role holder will be joining an established team and will be responsible for the delivery, configuration & support of the Service Now application, and will be accountable

for technical solution problem solving.

Key focus will be on the delivery of solutions ensuring quality against time, cost and standards achieved by employing best practice guidelines.

The successful candidate will be expected to work closely with internal customers, external suppliers and ensure upward visibility of progress via weekly reporting

and management update calls.

Essential Skills :

• Software Engineering experience and qualifications

• Experience of working in a technical support team

• Technical aptitude

• Problem Solving

"Nice to have" skills :

• Stakeholder Management – including supplier relationship experience

Experience

Essential Experience :

Working within a customer or supplier facing environment

Nice to have Experience :

• Being part of a technical support team

• Experience working with Service Now or a similar ITSM platform

• Experience of Application E2E Design

• CMDB experience

Benefits

• Annual On target bonus 10% (personal and company multipliers)

• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%

• Life Assurance

• Direct share scheme

• Exclusive colleague discounts on our latest and greatest BT broadband packages

• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans

• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers

• Discounted EE TV including TNT Sport and the NOW Entertainment membership

• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave

• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option

• Volunteering days so you can give back to your local community

• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.