Job Family: General Management

Req ID: 432615

About the role

Here at Siemens Grid Software, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Siemens Grid Software team works to accelerate and secure the energy transition. We ensure a reliable, affordable energy supply in a decentralized, decarbonizing, digitalizing, and all-electrifying world. No matter where power comes from or where it must go, we ensure it makes its way – every step of the way. Over 70% of the world's electricity flows through infrastructure planned or analyzed by Siemens Grid Solutions.

Find out how Siemens Grid Software is decoding the future of energy and what part you can play: https://sie.ag/DecodingTheFutureOfEnergy

We are looking for a Head of Enablement Services to join our Grid Software (GSW) team. You will be responsible for the delivery of value-added professional services and training programs to ensure our customers’ success with our world-famous Grid Software Portfolio. You will lead our quote-to-revenue process, daily operations to support global revenue growth and ensure customer success with our products. Responsibilities include overseeing essential processes, monitoring team utilization, team management, building cross functional relationships with product management, R&D and other GSW teams. Additionally, you will be a key driver to continuously develop and enhance our service portfolio.

You’ll make an impact as you:

• Contribute in a leadership capacity to Siemens Grid Software’s Professional Services team, manage a highly effective team, and continue to build and scale global operations and best-in-class services in alignment with Siemens Grid Software ’s Professional Services principles.

• Build, operate, scale and adapt the service portfolio for Grid Software Products to extend the value and to enable our customers to utilize the full potential of our Grid Software products.

• Build and scale service delivery processes and execute strategies to create and influence Siemens Grid Software’s Go-To-Market plans for Professional Services offerings.

• Drive our service business, help Sales and Customer Services & Success with selling, ensuring that the teams understand our offerings and can articulate the value of Enablement Services

• Report on utilization, financial goals, and metrics—including bookings, revenue, gross margin, utilization, time-to-value, customer satisfaction

You’ll win us over by having the following qualifications:

• Bachelor's degree in electrical engineering, business or a related field; MBA or equivalent experience preferred

• Strong Project Management Skill with the ability to manage multiple priorities in a fast-paced environment

• Experience leading customer support teams, feedback from which can help develop professional services for GSW

• Proven leadership skills, strong business acumen, executive presence, ability to manage customer escalations

• Entrepreneurial mindset with passion for innovation

• Excellent communication and interpersonal skills, with the ability to effectively interact with your team, customers and internal stake holders

• Experience developing and implementing processes and methodologies to standardize and scale operations

• Experience in resource management for short term professional services

• Experience creating estimation, approval, and delivery execution processes for services offerings, including fixed fee engagements, and custom SOWs

• Willingness to travel occasionally as needed

Why Join Us:

· Opportunity to work with cutting-edge technology and highly skilled experts and make a meaningful impact on the energy transition

· Competitive salary and benefits package including professional development opportunities.

· Flexible work environment with options for remote work

· Exciting opportunity to help us and our customers to accelerate and secure the energy transition.

If you are a motivated leader with a passion for delivering exceptional customer success experiences and driving business growth, we want to hear from you! Apply now to join our team and help us revolutionize the grid management industry with our innovative products & services.