IDR is seeking a dynamic IT Service Desk Professional I to join one of our esteemed clients in a fully remote capacity. This role is perfect for individuals who thrive in providing exceptional IT support and are passionate about delivering top-notch customer service. If you are looking for an opportunity to join a large, growing organization and work within a team-oriented culture, we encourage you to apply today!

Position Overview/Responsibilities for the IT Service Desk Professional I :

• Provide IT support over the phone, including but not limited to, desktop applications, network troubleshooting, and clinical application support
• Utilize IT tools and expertise to diagnose and resolve IT incidents, aiming to resolve the majority of issues at first contact
• Deliver exceptional customer service, providing regular status updates and follow-ups to ensure satisfaction
• Log and document troubleshooting steps and solutions in line with current knowledgebase practices
• Escalate incidents to the appropriate next level support team when necessary
• Participate in on-call support as scheduled during non-business hours
• Contribute to additional tasks and projects as assigned by Service Desk leadership

Required Skills for IT Service Desk Professional I :

• Minimum of a High School diploma/GED and one-year certificate from a college or technical school, or at least 1 year of customer service-related experience and/or training
• Six months of related experience in IT support
• Proficiency in computer, printer, and network troubleshooting and installation procedures
• Demonstrated ability to diagnose and troubleshoot Microsoft products
• Experience in resolving issues with healthcare/clinical applications
• Superior customer service skills and phone etiquette
• Excellent documentation skills
• Ability to work evening, weekend, and holiday coverage as needed and scheduled
• Ability to travel up to 5%

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to join an industry-leading organization
• Collaborative and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. *You may access this form *here.