Client Success Specialist

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Provide onboarding sessions to new clients, including product demos and review of input processes

• Create client accounts, internal/ external access to platforms

• Serve as a product expert and an escalation point for product questions and best practices

• Respond to client inquiries via our digital support ticketing system including triaging of issues with internal stakeholders

• Work across global, regional and cross-functional teams such as Sales, Data Solutions, Client Operations, and Marketing to ensure a seamless client experience

• Provide coaching and solutions to other client facing colleagues

• Adapt to a fast-paced environment with focus on exceptional client experiences

• Analyze data to determine product usage gaps and process inefficiencies

• Conduct regular product and process training to both clients and colleagues

• Facilitate product training for both clients and colleagues

  How this opportunity is different

  We are looking for a dedicated individual to join us as a Client Success Specialist at Aon Philippines, offering you a real opportunity to further develop your capabilities. You will be involved in a variety of projects and clients playing a key role in helping to shape the future of their companies.

  This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees. Come on board and reap the rewards.

  Skills and experience that will lead to success

• College degree

• At least 3 years related working experience

• Excellent communication and presentation skills

• APAC, global work exposure preferred.

  How we support our colleagues

  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

  Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

  Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

  Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

  We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

  #LINKEDINTAG

  2544695

  Client Success Specialist

  Aon is in the business of better decisions

  At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

  As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

  What the day will look like

• Provide onboarding sessions to new clients, including product demos and review of input processes

• Create client accounts, internal/ external access to platforms

• Serve as a product expert and an escalation point for product questions and best practices

• Respond to client inquiries via our digital support ticketing system including triaging of issues with internal stakeholders

• Work across global, regional and cross-functional teams such as Sales, Data Solutions, Client Operations, and Marketing to ensure a seamless client experience

• Provide coaching and solutions to other client facing colleagues

• Adapt to a fast-paced environment with focus on exceptional client experiences

• Analyze data to determine product usage gaps and process inefficiencies

• Conduct regular product and process training to both clients and colleagues

• Facilitate product training for both clients and colleagues

  How this opportunity is different

  We are looking for a dedicated individual to join us as a Client Success Specialist at Aon Philippines, offering you a real opportunity to further develop your capabilities. You will be involved in a variety of projects and clients playing a key role in helping to shape the future of their companies.

  This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees. Come on board and reap the rewards.

  Skills and experience that will lead to success

• College degree

• At least 3 years related working experience

• Excellent communication and presentation skills

• APAC, global work exposure preferred.

  How we support our colleagues

  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

  Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

  Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

  Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

  We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

  #LINKEDINTAG