Your new employer

Pearson is the world’s leading learning company. At Pearson, we believe that education is a lifelong adventure. Whether designing for students, educators, or lifelong learners, we strive to build services which will guide our customers every step of the way.

Your new team

We are a medium-sized, globally distributed design team headed up by Benny Zuffolini, Kyrsten McCartney, Jag Rai, and Catherine Stuart, and we are dedicated to the Language Learning sector of Pearson, with its multiple product families and diverse audience. We work across UX/UI Design, UX Writing, UX Research, and Service Design.

Our team brings together diverse backgrounds, cultures, seniorities and neurotypes, which creates a dynamic environment with opportunities for growth. While we are spread across different geographies, we primarily collaborate with stakeholders in European time zones.

The UX discipline at Pearson follows simple principles: One size does not fit all; it is all about our users. Keep it simple and consistent, reuse don’t reinvent.

In addition, our team strongly values Collaboration , Curiosity , Proactivity and Making an Impact both in our work and in how we relate to our colleagues. We work together, we learn from everyone’s uniqueness, and we focus on adding value for our users while working towards the company’s goals.

The skills you will need in your new role

You’ll play a pivotal role in shaping our products and services by uncovering user insights and translating these into actionable recommendations. You will work closely with cross-functional teams to define digital experiences which are user-centered and meet the highest standards of usability.

Key responsibilities

• User Research: Conduct user research activities such as interviews, surveys, usability testing, and user observations to gather insights into user behaviour, needs, and pain points.

• Persona Development: Create user personas and user journey maps to help teams better understand and empathise with our target audience and their needs.

• Usability Testing: Plan, conduct, and analyse usability tests to evaluate the effectiveness and efficiency of our designs.

• Competitive Analysis: Stay up to date with industry trends and competitors' offerings to ensure our products remain competitive and innovative.

• Design Thinking: Work with UX designers, product managers, and developers to ideate on challenges and define minimally viable solutions for testing.

• Service Design: Define the business capability needed to deliver a consistently high experience to our users. Use blueprints and other tools to articulate target and interim states for the organisation supporting a product or service.

• Report and Presentation: Communicate research findings and insights through well-structured reports, presentations, and workshops.

• Continuous Improvement: Advocate for user-centered design principles and champion a culture of continuous improvement in user experience within the organisation.

What to expect from this process

In order to apply, you’ll need to send us your CV and Portfolio (online or PDF, your choice!).

Our interview process is made of 4 steps:

1. Portfolio Review (45 mins)

2. Values & Team (30 mins)

3. Cross-functional Interview (30 mins)

4. Bar Raiser (30 mins)

After each step, if both you and we consider the interview successful, an invitation to the next step is sent out.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TECHNOLOGY

Organization: Direct to Consumer

Schedule: FULL_TIME

Workplace Type:

Req ID: 18424