This position provides high-level planning, project, program and/or portfolio leadership within a division or from a corporate oversight perspective. Controls project scope, resources (people and budget) and schedule. In some divisions provides leadership and facilitation for divisional planning or profit and growth planning processes.

This role provides critical support to state product enhancements and rollouts, policy and product conversions, policy and coverage mandates for claims, and partner implementations.

In this flex office/home role, you will be expected to work a

minimum of 10 days per month from the following office

location: Madison, WI 53783.

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

Position Compensation Range:

$84,000.00 - $139,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Assists business division and department leaders in identifying and gathering appropriate internal data and information to support the planning process including investment planning, prioritization, and forecasting.

• Facilitates portfolio sync meetings, and provides oversight for tracking, monitoring and reporting of progress towards strategic goals via alignment and reporting.

• Implements light-weight controls that ensure teams are developing goals and indicators.

• Responsible for reporting metrics related to progress on strategic project portfolio and operationalizing the tracking and reporting of health and performance metrics of business value.

• Maintain internal and external compliance and audit readiness.

• Maintains strong link to continuous improvement opportunities, and partners with Ignite for coaching and implementation

• Develops and maintains standardized business planning tools and methodology to support the planning process and move the organization toward continuous improvement and best practice compliance.

• Define guardrails for event best practices.

• Monitoring and reporting of claim system automations.

The ideal candidate will be instrumental in identifying both technical and process impacts, coordinating the business requirements, prioritization discussions, and managing the business implementation.

Responsibilities:

• Support of product enhancements, state rollouts, conversions, and partner implementations, including identification of technical and business process impacts.

• Identify impacts of technical changes and process adjustments.

• Coordinate with technical teams to estimate work efforts.

• Align project priorities and ensure smooth implementation.

• Address and resolve policy system and product defects to comply with state mandates.

Ideal candidate has:

• Proven experience in product support or a similar role.

• Strong understanding of technical processes and project management.

• Excellent coordination and prioritization skills.

• Ability to work effectively in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

Specialized Knowledge and Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.

• Demonstrated experience communicating with all levels of company management.

• Demonstrated experience successfully planning and executing large corporate initiatives involving multiple operational and technical areas across the organization.

• Solid knowledge and understanding of agile portfolio management tools, methods and practices.

• Ability to analyze and present information at all levels of the company, including executive leadership.

Travel Requirements

• Up to 10%.

#LI-Hybrid

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position

• The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

#LI-JA2