This position performs specialized support and administrative duties. The support duties require trust, loyalty, judgment, initiative, confidentiality, and knowledge of responsibilities associated with litigation handled on behalf of our insureds and the company.

Position Compensation Range:

$23.00 - $33.17

Pay Rate Type:

Hourly

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

• Performs research and prepares background information as requested.

• Receives and responds to all types of inquiries and relays messages.

• Completes task independently.

• Performs electronic mail handling and distribution functions.

• Screens and responds to incoming mail to relay and clarify information, coordinate file handler activities and otherwise facilitate file handling.

• Works with file handlers to ensure delivery of documents, and other items to courts, opposing counsel, experts and others.

• Performs data entry, collection of information, and review of initial materials for intake and setup of new matters.

• Performs tasks related to payments and closing files.

• Participates in projects and committees.

• Leverages knowledge of electronic legal database and claim management system to support file handler.

• Assists with training of unit employees.

• Administers specific divisional programs, working with vendors as needed and conducts special project work as assigned.

• Coordinates collection of claim information to respond to inquiries from other divisions.

• Responsible for maintaining and updating procedural documents and divisional contact information within systems for the division.

• Organizing, coordinating and performing claim administrative workflow and processing tasks, as well as understanding of the stages of litigation and the various types of legal documents within litigation.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.

• Demonstrated experience performing legal support duties.

• Demonstrated experience working with confidential documents and situations.

• Demonstrated experience with various PC software applications (e.g. Microsoft Office Suite).

• Solid knowledge and understanding of legal procedures, legal terminology, and the judicial system.

• Solid knowledge and understanding of legal ethics rules and the ability to maintain a high level of confidentiality.

Preferred Knowledge and Skills

SharePoint, Guidewire/Claims Center, Legal eXchange or Legal Files

Education

•Not Applicable.

Licenses

•Not Applicable.

Travel Requirements

•Up to 5%.

Physical Requirements

•Work that primarily involves sitting/standing.

Working Conditions

•Not Applicable.

In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783.

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

#LI-Hybrid

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

#LI-DP1

At American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That’s why, for over 90 years, we’ve made it our mission to protect those dreams. It’s all part of who we are and who we’ll always be – innovative, caring, agile, trustworthy, transparent and passionate. We’re a strong, forward-looking company and a proven leader in our industry. And if you’re looking to make a difference, we’re looking for you.

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