Description

Electronic Health Records Tech Telecom Agent (Detailed Responsibilities):

• Announcing codes and pages through Vocera (Hospital communication system), throughout the Norton network of Hospitals

• Answering and transferring calls to the appropriate location

• Store, retrieve, review, assess, and process health-related information in both paper format and electronic format

• Provide customer support and help guide patients through the MyChart app/website

• Request medical records to be mailed or faxed to Norton Healthcare and log through Epic (Norton digital medical record system)

• Assist patients with connecting to their zoom visits and general troubleshooting

• Answer calls from other healthcare entities and release records via request over the phone, Epic, Mail and Fax

o We provide comprehensive on the job training.

o Desired Qualifications (not mandatory)

 Call Center Experience (preferably in a switchboard or pbx / operator environment)

 One year HIM (Health Information Management) experience

 High School Diploma or GED; Associate Degree

 Registered Health Information Technician

Skills

Support, O365, Data

Top Skills Details

Support,O365,Data

Additional Skills & Qualifications

o Length: likely 3 months, could be longer or might have opportunity for full time after that.

Experience Level

Entry Level

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits

The pay range for this position is $17.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position is anticipated to close on Mar 26, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.