PATIENT RESOURCES WORKER

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PATIENT RESOURCES WORKER

Salary

$44,909.52 - $54,248.88 Annually

Location

Los Angeles County, CA

Job Type

Full time

Job Number

b9192J

Department

MENTAL HEALTH

Opening Date

07/02/2024

• Description

• Benefits

• Questions

Position/Program Information

EXAM NUMBER

b9192J

TYPE OF RECRUITMENT

OPEN COMPETITIVE

FILING START DATE

July 3 , 2024 at 8:00 a.m. (PT)

This examination will remain open until the needs of the service are met and is subject to closure without prior notice.

NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. REQUIRED EXPERIENCE MUSTBE FULLY MET AND INDICATED ON THE APPLICATION BY THE LAST DAY OF FILING.

DEFINITION:

Identifies patients' financial resources to pay for medical and/or mental health care and services; and assists patients in making assignments for medical benefits, and completes standardized billing forms based upon data acquired.

CLASSIFICATION STANDARDS:

Positions allocable to this class typically report to a Supervising Patient Financial Services Worker I. Positions in this class obtain required demographic and insurance information and identify third-party resources by interviewing patients or their relatives and/or representatives in person or by phone to determine patient's financial resources to pay for health care services. In addition to identifying financial resources, some positions may be assigned to identify a patient’s primary care provider, Independent Physician Association/Participating Physician Group (IPA/PPG) and appropriate network for services; schedule and register patients, resolve associated discrepancies, and handle routine customer service inquiries and problems in the patient access units or Business Office units. Incumbents assigned to function as patient access representatives may report to a Patient Relations Representative for technical oversight and to a Supervising Patient Financial Services Worker I for full administrative supervision.

Positions in this class assist patients to determine their potential eligibility to enroll in health care programs, including potential eligibility for managed care enrollment. Positions obtain patient signatures on benefit assignment forms to assign and authorize payment of insurance benefits directly to the County, and process applications for a variety of no-cost/low-cost health care programs, such as Ability To Pay (ATP), Uniform Method of Determining Ability to Pay (UMDAP), Ryan White/Casewatch, Family Planning Access Care Treatment and Hospital Presumptive Eligibility.

Incumbents assigned to patient access work in accordance with all applicable Office of Patient Access policies, procedures, and guidelines and require understanding of the different health insurance coverage types and managed care rules and contracts to determine a patient’s options for accessing services. Positions require basic knowledge of patient scheduling and registration workflows and procedures.

Patient Resources Workers are distinguished from Patient Financial Services Workers (PFSW) in that Patient Resources Workers screen and refer patients with Medi-Cal linkage to PFSWs for further eligibility determination and screening; and from incumbents of the Intermediate Clerk and the Intermediate Typist-Clerk classes who may direct the patient, relative, and/or authorized representative for financial screening.

Essential Job Functions

Interviews patients or their relatives and/or representatives to obtain identifying information, financial and other eligibility data; determines the patient's potential eligibility to enroll in specific health care programs based upon diagnosis, available medical information, type of medical/clinical services, and residency status; enters and accesses data by utilizing various local and web-based information systems and databases to determine a patient's financial eligibility.

Evaluates financial data and resources to determine the patient's ability to reimburse the County for health care services consistent with department policy; completes or assists the patient in the completion of benefits forms for third party resources; contacts private insurance companies to verify coverage and to obtain authorization for services; verifies existing governmental coverage for health care services, and screens for the patient's potential eligibility to receive Medi-Cal or other no-cost/low-cost programs.

Communicates with patients, responsible relatives and/or representatives, attorneys, employers, agencies and insurance companies to explain County policies and to obtain, verify, or clarify information required to complete standardized billing forms. Computes plans of payment for patients whose medical share of cost has already been established.

Completes required federal, State, and County forms for patients during emergency room visits, upon admission, and during outpatient clinic visits.

Refers patients without existing financial resources or with complex financial eligibility issues to a Patient Financial Services Worker or facility staff member.

Initiates and/or processes applications for a variety of reduced no-cost/low cost programs, such as ATP and UMDAP.

Patient Access

Greets and registers patients in person or over the phone. Obtains demographics, preferred pharmacy, emergency contact and insurance information. Enrolls patient using electronic system. Provides forms to patients and completes paperwork for requested services. Determines when language interpretation is needed. Orients patients to health services by providing direction to appropriate locations for services.

Initiates and/or processes applications for a variety of reduced no-cost/low-cost programs, such as ATP and UMDAP.

Verifies coverage and empanelment prior to scheduling. Identifies when authorization and/or letter of agreement may be needed. Identifies discrepancies in assignment and empanelment and appropriately refers complex cases to Patient Relations Representatives.

Schedules patient visits by determining the appropriate providers and programs for patients. Ensures timely access to services by actively monitoring and coordinating multiple provider schedules and maintaining appointment templates for clinic providers.

Re-verifies eligibility in the month of the appointment to financially clear patients for appointments, conducts patient outreach by phone and/or mail, explains coverage options, refers the patient to member services as needed, and cancels appointments. Checks-in patient for appointment to explain payment options, obtains signatures, collects fees, and keeps records of insurance and patient identification.

Performs other related duties, as necessary.

Requirements

SELECTION REQUIREMENTS:

Option I: Two years of experience interviewing the public to initiate or complete applications for financial assistance, credit, insurance, medical, mental health, hospital services, social security, or workers' compensation.

Option II:Three years of clerical experience, two years of which must have involved public contact associated with the financial screening and/or registration of patients or claims billing and collection for hospital or medical services.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS: II-Light:

This class includes administrative and clerical positions requiring light physical effort, including occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

DESIRABLE QUALIFICATION:

Additional credit will be given for experience related to the desirable qualification.

• Experience identifying discrepancies and ensuring accuracy in service billing processes related to Medicare, Medi-Cal eligibility, or private insurance.

• Experience conducting health care eligibility verifications via real-time, website, automated telephone or Point of Service (POS) devices, particularly Medicare, Medi-Cal eligibility, or private insurance checks using the State Medi-Cal website, the Automated Eligibility Verification System (AEVS), or a Point of Service (POS) device* and interpreting eligibility responses.

• Experience conducting detailed financial reviews of clients’ eligibility services or benefit to assess compliance and ensuring adherence to regulatory guidelines and policies for clients’ eligibility criteria.

Additional Information

SPECIAL INFORMATION

*Automated Eligibility Verification System (AEVS) is an interactive voice response system that allows providers the ability to access Medi-Cal subscriber eligibility information through a touch-tone telephone.

**Point of Service (POS) device is used to verify recipient eligibility, clear Share of Cost liability, reserve Medi-Services, perform Family PACT (Planning, Access, Care and Treatment) client eligibility transactions and submit pharmacy or CMS-1500 claims.

Past and present mental health clients and their family members who meet the selection requirements are encouraged to apply.

AVAILABLE SHIFT:

Any - Appointees may be willing to work any shift, including evenings, nights, weekends and holidays.

EXAMINATION CONTENT

This examination will consist of an evaluation of experience and desirable qualification based on information listed on the online application and supplemental questionnaire at the time of filing, weighted 100%. Additional credit will be given for experience related to the desirable qualification.

Applicants must achieve a passing score of 70% or higher in order to be placed on the eligible register.

VACANCY INFORMATION

The eligible register for this examination will be used to fill vacancies in the Department of Mental Health.

ELIGIBILITY INFORMATION

The names of applicants receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation.

RETAKE: NO PERSON MAY COMPETE FOR THIS EXAMINATION MORE THAN ONCE IN A TWO TWELVE (12) MONTH PERIOD.

Applications will be processed on an“as-received”basis and those receiving a passing score will be promulgated to the eligible register accordingly.

APPLICATION AND FILING INFORMATION

Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire.

Applicants must submit their applications by 5:00 pm, PST, on the last day of filing.

INSTRUCTIONS FOR FILING ONLINE

Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Clear and legible copies of the required documents (e.g. Diploma, Official Transcripts, License)must be uploaded as attachments during application submission --or -- by email to exams@dmh.lacounty.gov within seven (7) calendar days from date of application submission. Indicate the Exam Title on the subject line when sending required documents by email.

The acceptance of your application will depend on whether you have clearly shown that you meet theSelection Requirements. Your online application must show complete license, education and work experience information necessary to evaluate your qualifications. License information section must show title of license, license number, original date of issue, and expiration date. Education information section must include name and address of school attended, complete dates attended, name of course/s taken, number of units earned, and degree/s earned. Work experience section must include job title, employer name and address, name of work area/facility, actual payroll title held and not the working and/or functional titles, from/to dates of employment including month, day and year, total number of months, total number of hours worked per week - not a range of hours (full or part-time), and complete and detailed description of related job duties. If range of hours is provided, experience will be prorated based on the lowest number of hours worked per week. LIST separately each job experience to be evaluated.

All information is subject to verification. Applicants may be rejected at any stage of the selection process.

IMPORTANT NOTES:

• All information is subject to verification. Applications may be rejected at any stage of the selection process.

• Falsification of any information may result in DISQUALIFICATION OR RESCISSION OF APPOINTMENT.

• UtilizingVERBIAGE from class specifications and Selection Requirement serving as your description of dutiesWILL NOT be sufficient to demonstrate that you meet requirements. Doing so may result in anINCOMPLETE APPLICATION and you may beDISQUALIFIED.

CORRESPONDENCE AND UPDATES WILL BE SENT VIA E-MAIL

For the time being, all notifications, including results letters and notices of nonacceptance, will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add exams@dmh.lacounty.gov, isan@dmh.lacounty.gov, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

SOCIAL SECURITY NUMBER

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT LIBRARIES

For applicants who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING USER ID AND PASSWORD

All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

FAIR CHANCE INITIATIVE:

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

DEPARTMENT CONTACT

HR Examinations Unit: (213) 972-7034

HR Examinations Unit Email: exams@dmh.lacounty.gov

Analyst Contact Phone: Irene San, 323-705-4074

Analyst Contact Email: isan@dmh.lacounty.gov

ADA Coordinator Phone: (323) 705-4074

Teletype Phone: (800) 735 – 2922

California Relay Services Phone: (800) 735 - 2922

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

Your Responsibilities:

1.Completing Your Application:

a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted.

b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title.

c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation.

2.Requirements on Job Posting:

a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time.

b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual age 40 or older.

c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable.

3.Application Deadline: All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed.

4.Change of Name or Address: To change personal information such as your name or address, log into your profile onwww.governmentjobs.comand make the necessary change. This can be done at any time.

5.Equal Employment Opportunity/Non-Discrimination Policy:

a. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation(s) may be subject to verification, consistent with state and federal law. All accommodation-related information will remain confidential.

Disclaimer: The County of Los Angeles is not responsible or in any way liable for any computer hardware or software malfunction that may affect the employment application or the application selection process.

You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by the County of Los Angeles or its respective employees shall modify the foregoing or create any warranty.

The County of Los Angeles expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against the County of Los Angeles as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system.

The County of Los Angeles shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis.

NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet.

By accepting the Use Disclaimer set forth herein, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer.

Test Preparation: Study Guides and other resources are available to help candidates prepare for employment tests. An interactive system for taking practice tests may be accessed on the Department of Human Resources website athttps://hr.lacounty.gov/. Additional resources may be listed on the job posting.

Veteran’s Credit: In all open competitive examinations, a veteran’s credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit.

A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty.

This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran’s credit. More information available at:https://www.opm.gov/policy-data-oversight/veterans-services/vet-guide-for-hr-professionals/

Accreditation Information: Accredited institutions are those listed in the publications of regional, national or international accrediting agencies that are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). More information is available at:http://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdfandhttp://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_AC EResourceGuide.pdf (https://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_ACE_Resource_Guide.pdf)

Background Check: The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Career Planning: Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttps://career-pathfinder.hr.lacounty.gov/#/.

Benefit Information: Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a “new member” of the County’s defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) – unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security, but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California.

Americans with Disabilities Act of 1990: All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible.

Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.

Los Angeles County Child Support Compliance Program: In an effort to improve compliance with court ordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information.

Social Security Act of 2004: Section 419 (c) of Public Law 108-203, the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System. All newly hired County of Los Angeles employees must sign a statement (Form SSA-1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement. For more information on Social Security and about each provision, you may visit the websitewww.socialsecurity.gov, or call toll free 1-800-772- 1213. Persons who are deaf or hard of hearing may call the TTY number 1-800-325-0778 or contact a local Social Security office.

Employment Eligibility Information: Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S. employment eligibility.

The California Fair Employment and Housing Act(Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections 7285.0 through 8504) and other applicable laws prohibit employment discrimination based on an applicant's protected characteristics, including race, color, religion, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, sexual orientation, age, pregnancy, childbirth, and other characteristics.

COVID-19 VACCINATION: Some County workforce members may be required to be fully vaccinated against COVID-19. Successful candidates for those positions/classifications may be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.

Updated February 2024

For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)

01

The information you provide on your application and this Supplemental Questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education.

It is the applicant's sole responsibility to complete this Supplemental Questionnaire completely, correctly, and accurately.The experience you claim in this Supplemental Questionnaire must be consistent with the experience listed in your application. Comments such as "see resume or application" will not be considered as a valid response and credit will not be given.

Please read each question carefully and be as specific as possible when answering the questions by including all the information requested.

• Yes, I have read and understand the above information and instructions.

• Yes, I certify that the information provide is accurate and I am aware that the information on the application, attachments, and supplemental questionnaire is subject to verification at any time in the examination and hiring process. I also understand that any false statements may result in disqualification or dismissal.

  02

  Which of the following best describes your qualifying experience?

• Option I: Two years of experience interviewing the public to initiate or complete applications for financial assistance, credit, insurance, medical, mental health, hospital services, social security, or workers' compensation.

• Option II: Three years of clerical experience, two years of which must have involved public contact associated with the financial screening and/or registration of patients or claims billing and collection for hospital or medical services.

• NONE OF THE ABOVE

  03

  Describe your qualifying experience as responded to question #2 above.

Each response must include the following information. Employers and work experience listed here must also be listed and fully detailed in the WORK EXPERIENCE SECTION of your job application.

Please include the following information:

NAME OF EMPLOYER(S):

DEPARTMENT/UNIT:

PAYROLL TITLE:

DATES OF CLAIMED EXPERIENCE:FROM(month/year) -TO(month/year)

COMPLETE DESCRIPTION OF DUTIES:

Credit will not be given if required information for evaluation is not listed on both the work experience section of application and supplemental questionnaire. If none, please indicate "no related experience".Comments such as "see resume or application" will not be considered as response and credit will not be given.

04

Describe in detail your experience identifying discrepancies and ensuring accuracy in service billing processes related to Medicare, Medi-Cal, or private insurance.

Each response must include the following information. Employers and work experience listed here must also be listed and fully detailed in the WORK EXPERIENCE SECTION of your job application.

Please include the following information:

NAME OF EMPLOYER(S):

DEPARTMENT/UNIT:

PAYROLL TITLE:

DATES OF CLAIMED EXPERIENCE:FROM(month/year) -TO(month/year)

COMPLETE DESCRIPTION OF DUTIES:

Credit will not be given if required information for evaluation is not listed on both the work experience section of application and supplemental questionnaire. If none, please indicate "no related experience".Comments such as "see resume or application" will not be considered as response and credit will not be given.

05

Describe in detail your experience conducting health care eligibility verifications via real-time, website, automated telephone or Point of Service (POS) devices, particularly Medicare, Medi-Cal eligibility, or private insurance checks using the State Medi-Cal website, the Automated Eligibility Verification System (AEVS), or a Point of Service (POS) device* and interpreting eligibility responses.

*Automated Eligibility Verification System (AEVS) is an interactive voice response system that allows providers the ability to access Medi-Cal subscriber eligibility information through a touch-tone telephone.

**Point of Service (POS) device is used to verify recipient eligibility, clear Share of Cost liability, reserve Medi-Services, perform Family PACT (Planning, Access, Care and Treatment) client eligibility transactions and submit pharmacy or CMS-1500 claims.

Each response must include the following information. Employers and work experience listed here must also be listed and fully detailed in the WORK EXPERIENCE SECTION of your job application.

Please include the following information:

NAME OF EMPLOYER(S):

DEPARTMENT/UNIT:

PAYROLL TITLE:

DATES OF CLAIMED EXPERIENCE:FROM(month/year) -TO(month/year)

COMPLETE DESCRIPTION OF DUTIES:

Credit will not be given if required information for evaluation is not listed on both the work experience section of application and supplemental questionnaire. If none, please indicate "no related experience".Comments such as "see resume or application" will not be considered as response and credit will not be given.

06

Describe in detail your experience conducting detailed financial reviews of clients' eligibility services or benefit to assess compliance and ensuring adherence to regulatory guidelines and policies for clients' eligibility criteria.

Each response must include the following information. Employers and work experience listed here must also be listed and fully detailed in the WORK EXPERIENCE SECTION of your job application.

Please include the following information:

NAME OF EMPLOYER(S):

DEPARTMENT/UNIT:

PAYROLL TITLE:

DATES OF CLAIMED EXPERIENCE:FROM(month/year) -TO(month/year)

COMPLETE DESCRIPTION OF DUTIES:

Credit will not be given if required information for evaluation is not listed on both the work experience section of application and supplemental questionnaire. If none, please indicate "no related experience".Comments such as "see resume or application" will not be considered as response and credit will not be given.

07

Are you proficient in American Sign Language (ASL)?

• Yes

• No

  08

  Do you have American Sign Language (ASL) certification? Note: Please attach a legible copy of your certificate to your application at the time of filing. If you are unable to attach your certificate, please email your certificate to exams@dmh.lacounty.gov within seven (7) calendar days from application submission.

• Yes, I have attached ASL certification to my online application.

• Yes, I will email ASL certification to exams@dmh.lacounty.gov within (7) calendar days from application submission.

• No, I do not have ASL certification.

  09

  Do you have a County American Sign Language (ASL) certification? Note: Please attach a legible copy of your certificate to your application at the time of filing. If you are unable to attach your certificate, please email your certificate to exams@dmh.lacounty.gov within seven (7) calendar days from application submission.

• Yes, I have attached a County American Sign Language certification to my online application.

• Yes, I will email County American Sign Language certification to exams@dmh.lacounty.gov within (7) calendar days from application submission.

• No, I do not have a County American Sign Language certification.

  Required Question

Agency

County of Los Angeles

Address

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Los Angeles, California, 90010

Website

http://hr.lacounty.gov

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