Description

A local client in downtown Los Angeles is looking for a Call Center Customer Support Representative to join their team on a temp to hire bases. You will play a crucial role in delivering high-quality customer service to their clients. You will be responsible for handling inbound calls, addressing customer inquiries, resolving issues, and providing support in a timely and professional manner. This position requires a strong attention to detail, excellent communication skills, and the ability to thrive in a fast-paced environment. This will be full time, Monday-Friday.

Responsibilities:

• Answer incoming calls from customers promptly and professionally

• Listen attentively to customer inquiries and provide accurate information or assistance

• Resolve customer issues or complaints effectively and efficiently

• Escalate complex issues to the appropriate department or supervisor as needed

• Maintain a positive and empathetic attitude towards customers at all times

• Document all customer interactions accurately in the CRM system

• Meet or exceed performance metrics, including call volume, quality, and customer satisfaction ratings

• Collaborate with team members to ensure seamless customer service delivery

• Adhere to company policies and procedures at all times

  Requirements

Requirements:

• Previous experience working in a call center environment is required

• Proven track record of tenure in previous roles, demonstrating reliability and commitment

• Experience handling inbound calls, with the ability to manage a high call volume (80-100 calls per day)

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to remain calm and composed under pressure

• Proficiency in using CRM software and other relevant computer applications

• Flexibility to work full-time hours, Monday to Friday

• Must be eligible to work in the United States

Benefits:

• Opportunity for permanent employment based on performance and business needs

• Comprehensive training and ongoing support

• Collaborative and supportive work environment

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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