Description

SAIC is currently hiring for a Computer User Support Specialist in Los Angeles, CA to support the US Army Corps of Engineers RITS Program.

Job Duties:

• Provides second-tier support to end-users for PC, server, mainframe applications, and hardware.

• Handles problems that the first-tier help desk support is unable to resolve.

• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

• Simulates or recreates user problems to resolve operating difficulties.

• Recommends systems modifications to reduce user problems.

• Maintains currency and high level of technical skill in field of expertise.

• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.

• Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Qualifications

Required Education and Experience:

• Associates degree and one (1) year of experience; two (2) years of experience in lieu of degree

• Experience supporting Windows 10/11, and MS Office 365

• Experience using Service Now or a similar ticketing system.

• Strong analytical and follow through skills.

• Strong verbal and written communications skills.

• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

• Ability to work well independently on defined tasks.

• Ability to work well as part of a team.

Required Certifications:

• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)

• Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

Required Security Clearance:

• Interim Secret Clearance required prior to start

Desired Skills:

• Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)

• Prior USACE/ACE-IT experience

• Experience working in a DoD environment

• Experience supporting Office 365

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2415012

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability