Workplace Experience Program Manager

Job ID

207764

Posted

26-Feb-2025

Service line

GWS Segment

Role type

Part-time

Areas of Interest

Building Management, Customer Service, Data & Analytics, Facilities Management

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Program Manager to join the team in London. Reporting to the Global Workplace Experience Director, you will be responsible for facilitating small to medium cross-functional projects and programs. This job is part of the Workplace Experience team, responsible for the creation and delivery of strategic, global and regional programs representing major company initiatives.

Our highly regarding global client, ranking in the top 10 Fortune List of World’s Most Admired Companies, has a strong commitment to the highest standards of excellence and is committed to providing truly exceptional workplace experiences for its colleagues.

Their unique approach to the modern workplaces aims to be much more than just place of business but create vibrant spaces of collaboration, infusing aspects found in the finest luxury hotels across the globe. The aim is to provide each colleague with the highest “return on commuting” by ensuring colleagues look forward to coming to work every day and feel rewarded for the daily trip they make.

Join our team and be part of a world leader that values expertise, innovation, and excellence. You'll have the chance to work with a globally recognized brand, collaborating with talented professionals and delivering top-notch workplace services. The successful candidate must have an engaging, high-energy personality with a passion for hospitality and providing excellent experiences to clients.

What You’ll Do:

• Oversee cross-functional projects or Workplace Experience programs from end to end using a formal process.

• Manage and maintain the Regional Community Events and Engagement Calendars

• Partners with senior leaders (GMs) assure execution of all engagement programs

• and events.

• Create presentations and operating content manuals for each event or engagement activation.

• Assist in the sourcing of vendors, suppliers, and materials required to deliver each event or activation.

• Assure consistency of programming is maintained across all regions, including local nuances and variations.

• Maintain effective and informative programming communications across regions.

• Research and shares WPE industry best practices and innovations.

• Supports the monthly regional CSAT collection, tracking and action plans.

• Gathers and maintains library of images and statistics of current and past WPE events.

• Ensure that all functions remain on schedule and any issues get escalated and resolved so that the program gets completed on time.

• Manage internal and external relationships in support of programs.

• Work with core teams to develop solutions and guide project teams throughout delivery.

• Create and distribute routine PMO reports, which include status reports and updated Gantt charts.

• Establish, cultivate, and maintain effective client relationships.

• Comprehend, evaluate, and interpret business documents.

• Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Work to build consensus and convince others to reach an agreement.

• Impact a range of customer, operational, project, or service activities within own team and other related teams

• Work within broad guidelines and policies.

What You’ll Need:

• Bachelor's degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of hospitality experience and education will be considered.

• Ability to exercise judgment based on the analysis of multiple sources of information.

• A passion for delivering service excellence, a standard to provide transformational service in hospitality.

• A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others.

• A mindset to take ownership and responsibility within and outside one’s job domain.

• Competencies must include self-confidence, willingness to learn, and feeling comfortable with change and coordinating change.

• Excellent interpersonal and communication skills.

• Strong organizational and time management abilities.

• Detail-oriented with a focus on delivering exceptional customer service.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook,etc.

• Ability to deliver a compelling and effective messages to key stakeholders.

• Learn to design, build, and deliver impactful in-person and virtual presentations

• Advance knowledge of presentation software such as PowerPoint, Canva, Illustrator a plus.

• Organizational skills with an advanced inquisitive mindset.

• Warm and engaging demeanor.

• Ability to assess circumstances, empathize and offer help.

• Utilize a high level of attention to detail as well as strong interpersonal skills.

• Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)