WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - The Hilton London Metropole Hotel has just finished in 2022 a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space.

Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, four unique restaurants and bars, 35 meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.

Fancy taking a closer look at our brand new hotel? Check out our socials:

Events website: Hilton London Metropole (londonmetpresents.com)

Linkedin: https://www.linkedin.com/company/hilton-london-metrople/

A WORLD OF REWARDS

· Annual Salary of £31,000 per annum SIP Bonus up to 30%

· Smart Uniforms provided andlaundered

· Free, healthy and high quality meals when on duty

· Grow your Career !

· Personal Development programmes designed to support you at every step of your career

· A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

· Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

· Team Member Referral Program

· Discounted dental and health cover

· High street discounts: with Perks at Work

· Discounted car park

· Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)

· Modern and inclusive Team Member’s areas

As a GC&E Planning Manager , you will be responsible for the successful event planning and overall execution of all Group, Conference & Events that take place within the hotel. The GC&E Planning Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

Primary Responsibilities:

Event Management:

·Full ownership of the entire event from the handover stage.

·Comprehensive planning of conferences, corporate events, social events and more.

·Handling accommodation requirements, such as rooming lists and adherence to attrition deadlines.

·Issuing contractual addendums for any changes to contracted items or additional items added to the event of significant value.

·Upselling opportunities such as but not limited to: Food, Drinks, Event space, accommodation etc.

Event Coordination:

·Building extensive banquet event orders.

·Following up on health & safety documentation to ensure all deadlines are met.

·Collecting all deposit payments in a timely manner prior to arrival.

·Managing final invoicing post-event.

System Maintenance:

·Matching revenue to costing sheets and addendums.

·Actualising revenue as per final numbers.

·Completing pick-up processes.

Additional Sales Involvement:

• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
• To raise invoices for Events in line with quotations and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite payment
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Able to develop positive working relationships at all levels
• To create a positive image
• Good personal presentation
• Good understanding of C&E business
• Company/competitor awareness
• Previous experience working in an Event Planning Environment
• Good administration skills
• Good organization skills
• Proven customer service experience
• Able to ‘close’ a sale
• Previous experience in a Sales environment – either proactive or reactive

·Proven experience in event planning and event management. 1 yr Experience required

·Strong organizational skills with attention to detail.

·Excellent communication and interpersonal skills.

·Ability to manage multiple tasks and meet tight deadlines.

·Knowledge of health & safety regulations related to events.

·Proficiency in event management software and tools. (Delphi / Salesforce would be an advantage)

Additional Information:

·This role requires a proactive and dynamic individual capable of managing end-to-end event processes.

·Strong emphasis on client satisfaction and the ability to handle high-pressure situations with poise.

Job: Sales

Title: Groups Conference & Events Planning Manager

Location: null

Requisition ID: HOT0BDEG

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