EMEA Alliance Director

Job ID

181062

Posted

21-Aug-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Executive Management

Location(s)

Dublin - Dublin - Ireland, London - England - United Kingdom of Great Britain and Northern Ireland

Job Purpose:

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Alliance Director to join a global tech, media and telecoms client based in London. The account is 3M SQ FT over 32 countries and with a 200+ headcount.

The successful candidate will manage the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship and contract value. The Alliance Director will ensure alignment between the account organization and other departments within GWS to maximize value creation and ensure excellence in operational delivery by providing direction and oversight to enable account teams to positively contribute and comprehensively manage the fulfilment of our commitment to the client.

Through the development and execution of an Account Business Plan, the Alliance Director will be responsible for the profitable revenue growth and profit targets of the account portfolio. The incumbent is required to develop and foster growth and senior level customer relations as part of developing strategic plans that ultimately improve the client’s business, utilizing the full breadth of products and capabilities of GWS.

Key Tasks:

P&L, Contract Management and Governance:

• Accountable for financial performance of assigned account/s; Indirectly leads the resources to deliver against the contract, managing scope interpretation as required

• Lead the sponsorship essential to deliver against the contract, managing Scope interpretation as required

• Engage executive involvement as needed to leverage the broader GWS portfolio to introduce new scope & business pricing as part of delivering an integrated set of services

Customer Relationship Management & Development:

• Manage the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client

• Demonstrate credibility and thought leadership, influencing business outcomes

• Manage enterprise wide client relationships at senior levels acting as an extension of the client’s executive management team

Strategic Planning & Value Creation:

• Support growth of customer’s business through the development and execution of an Account Business Plan

• Represent the customers’ best interests externally and internally to GWS

• Accommodate, plan, integrate portfolio contraction & expansion ensuring the successful management of scope expansion & renewal activities

Service Delivery Integration and Assurance:

• Act as team leader and be responsible for provision of all services that touch customer; manage escalation process

• Maintain effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within GWS and executive leadership

• Manage in a matrix environment and customer business changes that impact service delivery

Leadership:

• Direct the account leadership team and may have direct reporting as well as matrix reporting responsibilities

Person Specification:

• Extensive experience and/or training with emphasis on Facilities Management, Engineering Operations, Transaction Management, Project Management/Construction and Consulting.

• Proven capability of managing a multi country account

• Experience of managing a large P&L

• Proven experience as a visionary leader

• High level of personal credibility, customer relationship management, networking and interpersonal skills

• Proven track record in the development & implementation of strategic plans

• Significant experience managing customer accounts across multiple regions

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)