POSITION OVERVIEW:

Provides front-line leadership to the Decoration Production team in Harrisburg, PA and facilitates coaching and development. Sets & manages performance goals for supervisors/team leads that roll down to their teams. Balances the goals of quality, efficiency, financial responsibility and responsiveness to customer needs. Works with the Decoration Services team, the DC management team, Operations and other departments to resolve issues and work related challenges. Provides subject matter expertise as requested to support strategic initiatives, system and equipment upgrades and process improvements relative to Decoration Production.

KEY RESPONSIBILITIES:

• Oversee the daily operations of Decoration Production, developing and reviewing daily operational reports and dealing with issues that arise

• Manage issues/decisions regarding decorated orders and internal and external customer escalated issues

• Ensure quality and timeliness of producing orders are met, addressing any obstacles/gaps.

• Motivate and encourage the team to high performance levels while maintaining a positive work environment.

• Create and implement individual and department performance standards consistent with the business needs and service delivery requirements

• Review and update operating process & procedures as needed to current business practices, focusing on continuous improvement and maximizing productivity

• Oversee purchasing of decoration production supplies as needed

• Oversee the development and management of staff schedules to optimize productivity and coverage of shifts and machines.

• Hire and staff accordingly within headcount allocation; oversee and facilitate training, coaching and transition of new hires to fully productive staff members

• Develop and maintain productive day to day relationships with external departments, both Commercial and Operations

• Works collaboratively with the Facilities Manager to maintain existing plant facilities and equipment; recommends replacement or adjustments to plant facilities and equipment when necessary.

• Provide and promote a safe work environment.

• Facilitates the work team problem solving process to ensure that the team attains, retains, and effectively applies appropriate problem solving techniques

• Ensure compliance of all company policies, including but not limited to, all Federal, State and local OSHA regulations.

Qualifications

EXCELLENCE IN THIS POSITION:

Excellence in this position includes the following:

• Demonstrated ability to provide on-time delivery of quality products to customers.

• Demonstrated ability to implement QA programs to increase customer satisfaction.

• Demonstrated ability to support and implement safety programs to eliminate, reduce and minimize work-related injuries.

• Demonstrated ability to work collaboratively and cooperatively with members of senior management and staff.

• Demonstrated ability to develop and manage budgets by containing costs and by maximizing profit margin.

• Provides properly scheduled, effective performance evaluations based on employee job descriptions, with balanced review of successful and less than successful performance.

• Demonstrated ability to provide feedback to staff for both positive and negative performance and behavior.

• Demonstrated ability to effectively resolve workplace conflict and the ability to deal effectively with problem employees.

• Communicates necessary information from upper level management to staff.

• Excellent interpersonal skills, including the ability to write and present information to groups well.

• Ability to report data accurately and timely.

• Demonstrated ability to take care of oneself, and to stay calm, patient and self-confident amidst numerous potentially stressful situations, maintaining a sense of humor.

  EDUCATION and/or EXPERIENCE:

• 5 to 10 years related experience with progressive management responsibilities in a large production/manufacturing environment

• Preferred secondary education in related field

• A demonstrated ability to lead people and get results through others

• Bilingual in English and Spanish a plus

• Ability to travel as required, including but not limited to overnight

  CERTIFICATES, LICENSES, REGISTRATIONS:

• Lean Manufacturing Certification Preferred