Essential Duties and Responsibilities

Assist with customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates

Open and close work orders in alignment with internal procedure timelines

Prepare quotes

Edit and update all work orders to ensure 100% capture of all billable items

Provide unit history to the service department for incoming repairs

Assist with Shop scheduling to ensure optimal efficiency and customer service

Support service supervisor by reviewing and distributing production, work, and shipment schedules to determine progress of work and completion dates, and compiling reports on progress of work, inventory levels, costs, and production problems.

Maintain and ensure work is being fed into the line in the correct sequence per schedule.

Ensure production data is being maintained appropriately and that the system reflects up to date status.

Ensure that work in progress "WIP" information is correct and that job orders are being closed in a timely manner.

Address issues when they arise aiming for minimum disruption, track material shortages and provide immediate resolution.

Perform other duties as assigned.

Job Requirements and Qualifications

High school diploma or (GED)

Strong computer, data entry and typing skills

Good verbal and written and communication skills

Strong organizational, problem solving and time-management skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity