Job Description

ESSENTIAL ROLE: CLINIC MANAGER SUPERVISES & MANAGES THE DAY TO DAY OPERATIONS OF ALL AREAS OF RESPONSIBILITY, ENSURES CLINICAL QUALITY, SERVICE QUALITY, AND ASSISTS CLINIC DIRECTOR WITH BUDGET CONSTRAINTS TO ENSURE THAT THEY ARE MAINTAINED IN ACCORDANCE WITH ORGANIZATIONAL GOALS AND OBJECTIVES. ENSURES CLINIC FLOW IS ESTABLISHED BY SERVING AS A LIAISON BETWEEN PROVIDER NEEDS AND CLINICAL RESOURCES. PROVIDES LEADERSHIP AND MANAGES SUPPORT STAFF FOR THE CLINIC. PROVIDES PROFESSIONAL SERVICES THAT COMPLEMENT THE PROVIDERS’ ROLE OF DELIVERING PRIMARY, ACUTE AND DIAGNOSTIC HEALTH CARE SERVICES AND SOUTH CENTRAL CLINICS.

REPORTING RELATIONSHIPS: The Clinic Manager reports directly to the Clinic Director and works with the providers to find the most effective ways of executing the daily duties of the clinic.

SUPERVISORY RELATIONSHIPS: The Clinic Manager is responsible for the supervision of the clerical, Physician Assistants, Nurse Practitioners, RN, LPN, MA, and Radiology positions. He/she acts as a resource point for all medical clinic personnel by managing and guiding, supervising and suggesting, based on established policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES: (Supervisory) *works with the director, VP & physicians to establish long term goals and plans for the clinic and follows up with actionable policies to help the staff work toward and achieve these goals *monitors and controls clinic expenditures within approved budget *assesses and evaluates the jobs of staff members and meets with them to make suggestions for improvement, address deficiencies, and when necessary, remove and replace staff members; addresses complaints and resolves problems with the guidance of the Clinic Director *administers disciplinary actions for violations of health system policies and recommends removal of staff that is unable to work within the parameters of the clinic *interviews and aids in the selection of clerical and clinical staff with guidance from Clinic Director *ensures adequate training of new staff in the policies and procedures of the health system with ongoing direction from Clinic Director *manages use of administrative and medical resources and orders new supplies as needed *maintains complete confidentiality regarding medical records and personal information according to policy *fosters goals of teambuilding with the clinic staff *demonstrates appropriate delegation and coordination of tasks and duties in the operations of the clinic using appropriate organizational/priority setting skills *demonstrates working knowledge of practice management system and EHR *ensures that clinic is in compliance with cash control policies established by the health system *tracks time and attendance and scheduling and coordinating of staffing to include but not limited to: ETO requests, FMLA, all other requests in accordance with policies of the health system

*schedules and leads regular staff meetings as required *supervises students for internships/externships and delegates authority and responsibility as indicated *supervises, as required, the staff in the conduct of clinical care *provides consistent weekly communication to the Clinic Director ensuring that information, reports, and materials are provided to clearly convey clinic activities and progress toward agreed upon objectives

(Administrative) *assist the Clinic Director with implementation of health system, emergency preparedness, infection control and regulatory compliance directives for the clinic *supervise medical supply inventory *represent South Central Clinics at functions as requested *attend all staff or other meetings as requested *participate in budget development as it pertains to the clinic *communication with referring providers/clinics

(Clinical) *oversee provided evaluation, treatment and consultation services to the patients of the clinic *be available to staff at all times to respond to emergencies and answer questions *ensure appropriate and timely documentation for each patient, to include appropriate chief complaint, past medical/family/social history, review of systems, examinations, medications, allergies, and assessment and plan *oversee provided medical orders for prescription refills, administration of medications, ancillary testing, and/or referrals *oversee patient education as needed *be available to patients through clinical staff to answer questions and relay information regarding their care *oversee medical recommendations for patient care when necessary *complete appropriate forms to comply with insurance and reimbursement guidelines *complete all documentation and forms within time constraints posed by various entities *ensure compliance with standards, laws and regulations as directed by regulatory and accrediting organizations such as but not limited to: DNV, CLIA, State and Federal governments as pertains to the clinic *may be called upon to chaperone and assist providers during exams and procedures, perform CLIA waived testing, perform direct patient care within the limits of his/her training and capabilities when other clinical staff is unavailable *maintains patient confidentiality at all times *performs other appropriate duties as requested by the Clinic Director

PERFORMANCE REQUIREMENTS: Must have exceptional interpersonal skills, ability to work with providers, patients and staff and provide conflict resolution when necessary. Must possess excellent customer service skills Must have knowledge of administrative policies in medical clinic Must be detail oriented and able to multi task Must have excellent communication skills, both verbal and written Must be familiar with HIPAA policies and procedures Must have experience with computer systems, spreadsheets, and word processing Must demonstrate leadership skills including critical thinking, conflict management, negotiation and motivation, and personnel development Must be courteous, honest, and professional at all times

EDUCATION AND EXPERIENCE: *Associate’s or Bachelor’s degree in health, business or public administration preferred but not required *CPR certification required (must be obtained within 30 days of employment) *Three years or more proven supervisory experience preferred

PREFERRED QUALIFICATIONS: Previous medical office experience in an established Orthopedics practice strongly preferred. Must have understanding of ethics of confidentiality.

MINIMUM REQUIREMENTS: Previous computer experience required. Must be able to read, write, and understand written and verbal communication.

WORKING CONDITIONS: Medical office environment. Multi-task oriented position including direct patient care may require sitting or standing for long periods. Some bending, stooping, and lifting up to 50 lb. Must interact with physicians, patients and other office personnel. Must possess socio-economic and cultural sensitivity. May involve contact with angry, upset, or ill persons. Will involve potential exposure to blood and bodily fluids and other hazardous substances. Must have visual acuity and manual dexterity to assist with procedures, perform and interpret lab results, and interface with computer. Must have auditory acuity to handle phone calls and extensive patient interaction.

WORK SCHEDULE: This is an exempt position. This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995). The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

CONFIDENTIALITY: As an employee of South Central Clinics, Inc., you are bound by principles of medical ethics. You have both a legal and moral obligation to protect the privacy of our patients. In the course of your work, you will have access to confidential information regarding patients, and/or the practices’ confidential business. It is essential that you refrain from any discussions regarding personal information about a patient, a patient’s condition, a patient’s finances, proprietary company information, personnel salaries, and/or the practices’ confidential business with any third person. This includes, but is not limited to, other employees, your spouse, family or friends. CONFIDENTIALITY IS SO IMPORTANT THAT ANY BREACH OF THIS POLICY WILL BE CONSIDERED GROUNDS FOR TERMINATION. Review and signature of the Confidentiality Agreement is a condition of employment. Successful background check and drug screen is required for employment.