Job Information
Expeditors AIR Import & Export Customer Service Representative in Las Condes, Chile
“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department.
Major Duties and Responsibilities
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace shipments as required
Utilize Process Monitors and Workflows on daily basis
Ensure timely movement and delivery of freight to customers
Ensure documents are timely sent to customer or broker for customs purposes
Ensure accurate and timely client invoicing
Interact with our customers in arranging their shipments, exceeding customer service expectations
Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers' standard operating procedures are followed and updated
Meet KPI standards, as per the company procedures
Overseas communications, timely responses to emails and requests (internal and external)
Customer Service: 5 years experience and/or training; or equivalent combination of education and experience
Understanding of transportation documentation and terms is a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Strong desire to learn
Good computer skills (Excel, Word, PowerPoint)
Fluent in English
Reporting Structure
Supervisor and Manager
Expeditors offers excellent benefits
Health Plan: Medical, Prescription Drug, Dental and Vision
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines....
Expeditors
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