General Office Assistant 5-E7 - Field Support Technology Unit

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General Office Assistant 5-E7 - Field Support Technology Unit

Salary

$39,145.60 - $55,411.20 Annually

Location

Lansing, MI

Job Type

Permanent Full Time

Job Number

2301-24-CID018

Department

Department of State

Opening Date

07/03/2024

Closing Date

7/14/2024 11:59 PM Eastern

Bargaining Unit

UNITED AUTO WORKERS (UAW)

• Description

• Benefits

• Questions

Job Description

This employee must demonstrate skills in the full variety of work processes performed within the Customer Information Division (CID). The incumbent is a customer service representative handling written communication from the public, police, and governmental agencies as well as for other Department of State employees.

General Office Assistant Position Description (https://mcsc.state.mi.us/AgencyPDFs/CID018PD.pdf)

This posting may be used to fill multiple vacancies.

MDOSJOBS

Required Education and Experience

Education

Educational level typically acquired through completion of high school.

Experience

General Office Assistant 5 - No specific type or amount of experience is required.

General Office Assistant 6 - One year of administrative support experience.

General Office Assistant E7 - Two years of administrative support experience, including one year equivalent to the intermediate level.

Additional Requirements and Information

To be considered for this position please attach a cover letter to your application. Failure to do so may result in your application being excluded for this position.

You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application. Hard copy applications will not be accepted.

Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment.

Due to the nature of work of the Department of State, criminal records will be checked.

View the job specification at:General Office Assistant (http://www.michigan.gov/documents/GeneralOfficeAssistant_12692_7.pdf)

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available atwww.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans.Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development:To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

GNOFAST - Do you possess at least an educational level typically acquired through the completion of high school?

• Yes

• No

  02

  GNOFAST - Please select your level of experience.

• None

• One year of administrative support experience.

• Two years of administrative support experience, including one year equivalent to the intermediate level.

  03

  Are you related to anyone working at the Department of State (Secretary of State)?

• Yes

• No

  04

  If you answered "Yes" to question #3 please list the name of each relative. If you answered "No" to question #3, please enter "None".

  05

  Please list all previous names, to include name at birth, and any alias name(s) used. If you do not have any previous/alias names to list, please enter "none".

  06

  How many years of experience do you have resolving customer problems?

• None

• Less than 1 year

• 1 to 2 years

• More than 2 years

  07

  Describe your experience resolving customer problems and document your experience in your resume. If you have no experience, please enter "None".

  08

  How many years of direct customer contact experience do you have?

• None

• Less than 1 year

• 1 to 2 years

• More than 2 years

  09

  Describe your direct customer contact experience and document your experience in your resume. If you have no experience please enter "None".

  10

  Please select your level of experience accessing computer based information, (databases, websites, etc.) to assist customers.

• None

• Less than 1 year

• 1 to 2 years

• More than 2 years

  11

  Describe your experience accessing computer based information, (databases, websites, etc.) to assist customers and document your experience in your resume. If you have no experience please enter "None".

  12

  How many years of experience do you have working with customer, providing customer service. This includes the operation of a computer terminal for the purpose of data entry or work process.

• None

• Less than 1 year

• 1 to 2 years

• More than 2 years

  13

  Describe in detail your experience in customer service, including the operation of a computer terminal for the purpose of data entry or work processing. If you have no experience, please enter "None"

  14

  How many years of experience do you have assisting customers through written correspondence?

• None

• Less than 1 year

• 1 to 3 years

• 3 to 5 years

• More than 5 years

  15

  Do you have experience with MDOS MiLogin?

• Yes

• No

  16

  Describe your MDOS MiLogin experience. If you have no experience, please enter "None".

  17

  Have you ever worked in a call center environment? If so, this experience should be reflected in your previous work history.

• Yes

• No

  18

  Please describe your experience in a call center environment. If you have no experience please enter "None"

  19

  In the space below, please describe how your qualifications, experience and customer focused attitude make you a good candidate for this position.

  20

  Are you currently a State of Michigan employee?

• Yes

• No

  21

  Are you a current Department of State employee?

• Yes

• No

  22

  Are you a current contractor working for the Department of State?

• Yes

• No

  23

  Did you attach a cover letter to your application? Failure to do so may result in your application being excluded for this position.

• Yes

• No

  24

  Please select from the options below: (Please note, actions that have been expunged, formal counseling, and layoff actions need not be reported.) Failure to answer this question honestly may result in being sanctioned from employment with MDOS. Please select all that apply

• I have been dismissed within the last two years

• I have resigned in lieu of discipline or dismissal within the last two years

• I have been suspended without pay within the last two years

• I have received an unsatisfactory rating in the last two years

• I have received a written reprimand within the last two years

• I have signed a last chance agreement with MDOS within the last two years

• I certify that none of the above circumstances apply to me

  Required Question

Agency

State of Michigan

Department

Department of State

Address

SOSEmployment@michigan.gov

P.O. Box 30775

Lansing, Michigan, 48909

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