Job Number: 493268 Job Title: FT Technical Specialist - Printer-Copier Technician Specialist Opening date: Jul 18, 2024 8:00am Closing date: Summary: This position will provide quality maintenance and repair of printers, copiers and MFDs (multi-function devices) at all LCC locations.

Description:

Title: FT Technical Specialist - Printer-Copier Technician Specialist

This posting is open until filled

The date after which applications are not guaranteed review is: 8/2/2024

Hours Per Week: 40 Hours

Compensation Type: Hourly Salary

New Hire Starting Pay: $18.94 - $21.20

Employee Classification: FT Support Staff- Union

Level: FT Support-5

Division: Information Technology Services - 60000

Department: Technology Support Services - 60140

Campus Location: LCC Downtown Campus

Position Type: Regular/Continuing

Bargaining Unit: ASP FT/ESP

To view the applicable labor contract, visit the Labor Relations web site{target="blank" rel="noopener" saferedirecturl="https://www.google.com/url?q=https://links.dc4.pageuppeople.com/ss/c/u001.yuHB2hEo6o7KZ0YC6ryRGhMIVmcXO9Xkbv6dq62iB1GEhdvDXCiko0rooCeEzEE53cr4owrsNESi305RhmTA/485/BYjvOGANQZm2xI1S3o7XkQ/h0/h001.uvRcjdcYSKVK6WtRkdQ1x1NYgzOGPtVmB_s08luDmU&source=gmail&ust=1721400294909000&usg=AOvVaw0q24EVK2pUDGwffvqYysFL"}.

For information about the benefits offered, please visit the Benefits web site{target="blank" rel="noopener" saferedirecturl="https://www.google.com/url?q=https://links.dc4.pageuppeople.com/ss/c/u001.guV8r9tDEz6EDdXdlEPDwc4Alkw8qzYAoKkr0XFkMWCi9VuToTd93UHf-6WwUekSxMlGUGCu3FXLeM58w2Fqug/485/BYjvOGANQZm2xI1S3o7XkQ/h1/h001.ul7cTO1Kten2hbhK2x2TWvpTNpC-bZdQvQUEooZWitc&source=gmail&ust=1721400294909000&usg=AOvVaw3DrWePDM2ArVw1NPgPBWF"}

Provide quality maintenance and repair of printers, copiers and MFDs (multi-function devices) at all LCC locations.

Troubleshoot printing, copying and scanning failures at the machine level. Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction. Properly maintain and inventory all printers, copiers, MFDs, parts and support equipment. Take leadership in communicating equipment problems and solutions to the TSS director, CIO, other ITS team members, and outside vendors (when needed). Coordinate with Data Center and Network teams for device configuration (IP address, netmask, etc.). Must be able to problem solve, read, and comprehend technical information and possess outstanding customer service skills.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.