Patient Access Representative I

Join Cleveland Clinic's Lakewood Family Health Center and become a part of one of the most respected healthcare organizations in the world. Lakewood Family Health Center has been providing top-quality patient care and a wide variety of specialties to the communities in and around Lakewood since opening in the summer of 2018. Lakewood Family Health Center also offers multiple specialty centers, such as a Center for Family Medicine, Center for LGBTQ+ Care, Emergency Department and more.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.

A caregiver in this role works 3:00pm - 11:30pm.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial.

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.

• Function as a Super User and act as a resource for training of new caregivers.

• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an associate's degree and one year of experience OR a bachelor's degree.

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year.

• Basic PC software application knowledge and ability to use multiple data systems.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to communicate and exchange accurate information.

• Ability to perform work in a stationary position for extended periods.

• Ability to work with physical records or operate a computer or other office equipment.

• In some locations, ability to travel throughout the hospital system.

• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities