American Battery Solutions has a full-time opening for a Customer Care Specialist in Lake Orion, Michigan.nnJob SummarynnThe Customer Care Specialist is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growing the American Battery Solution (ABS) customer service portfolio. This role requires a high level of initiative, self-motivation, and engagement with customers and internal stakeholders, to achieve 100% customer satisfaction. This individual will work closely with engineering, manufacturing, and quality disciplines, as well as systems and validation/testing teams.nnResponsibilitiesnn * Manage assigned customer accounts by processing service orders, addressing customer and service inquiries.n * Serve as first line of support for ABS customers; troubleshooting as necessary.n * Work closely with the Service and Warranty Team to identify and address open customer service requests.n * Collect and document key customer requirements for project and process improvement efforts.n * Demonstrate a high level of account ownership, resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrective actions; customer follow through to ensure proper resolution.n * Utilize internal tools to capture complaint entries, price requests, and call reports.n * Coordinate with the logistics team for shipping and receiving of ABS products.n * Serve as a resource for knowledge regarding Hazmat shipping requirements.n * Responsible for after-hours and emergency 24/7 customer support.n * Manage customer accounts within Return Material Authorization (RMA) process.n * Manage customer accounts within warranty process.n * Implement warranty processes and tracking, including process flow diagrams and call center scripts.n * Implement systems and tools including web-based, telephone, and email to collect and capture customer satisfaction data and ensure resolution and tracking of customer concerns.n * Adhere to federal and state regulations.n * Adhere to all company policies, processes, and procedures.n * Performs other duties as requested, directed, or assigned.n * Predictable and reliable attendance.nnPosition Qualificationsnn * Bachelor's degree in Communications, Business Administration, or related field or equivalent experience.n * Minimum of three (3) years of automotive and/or customer service-related experience.n * Demonstrated project management experience.n * Experience providing business to business customer support.n * Excellent written and verbal communication skills.n * Troubleshooting and multi-tasking skills.n * Experience using customer service software, databases, and tools.n * Working knowledge of Microsoft Office Applications.n * Working knowledge of SalesForce software.n * Highly collaborative with a genuine passion for customer service.n * Excellent analytical, communication, and presentation skills.n * Strong interpersonal skills to work with team members on all levels of the organization.n * Highly organized and detail oriented.n * Ability to work in a dynamic start-up environment where initiative and ownership is a must.n * Assertive, and not afraid to share their opinion.nnKey Competenciesnn * Focuses on Quality: Drives work results with a quality focus on actions and results.n * Decision Making & Analysis: Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience, and judgment; collects relevant information, seeking input from others, and identifies connections and/or root causes of problemsn * Continual Improvement: Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results.n * Working Safely: Demonstrat