Position: Customer Service Representative

Location: On-site at 396 Rinehart Rd, Lake Mary, FL 32746

Terms: Full-time

Pay: $18/hr

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service

• Document call-related information for auditing and reporting purposes

• Maintain and update customer information as necessary

• Upsell current customers on new or enhanced services

KEY JOB RESPONSIBILITIES

• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

• Maintains and updates customer information as necessary

• Calmly attempts to resolve and de-escalate any issues

• Escalates calls to supervisor when necessary and appropriate

• Responds to requests for assistance and/or possible processing of credit card authorizations

• Tracks call-related information for auditing and reporting purposes

• Provides feedback reports on call issues related to downtime and/or training issues

• Upsells to customers as necessary

Qualifications

• High school diploma or GED

• Customer service experience is a plus

• Strong computer navigational skills

• Familiarity with Microsoft Office applications (Word, Excel)

• Excellent oral and written communication skills

• Exceptional listening/comprehension skills

• Professional and courteous

• Customer oriented

Work Environment

• Regular work performed in a climate-controlled, call-center environment

• Ongoing usage of phone and computer systems

Physical Demands

• Constant sedentary work

Next Steps

1. Place an application

2. Complete your online assessment

3. Our team will review your application

4. If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.