Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

Trustmark Voluntary Benefits provides innovative voluntary benefits that help policyholders achieve greater financial security. Employers offer these benefits to help round out their benefits protection and help attract top talent to increase workplace satisfaction. Our clients trust us because with more than 100 years of industry experience, we have the expertise to provide complete benefit solutions that simplify the lives of employers while providing much needed protection to their employees.

As the Senior A pplications Solutions Engineer for Customer Service and Commissions you will be the technical strategic partner and subject matter expert for these solutions, working directly with the Voluntary Benefits business and IT leadership, owning the end-to-end technical roadmaps, steering the design and implementation of systems and solutions of the Customer Service and Commissions technologies within the Voluntary Benefits Division.

This is a hybrid role with three days a week based at our campus in Lake Forest, IL and two days a week remote.

This includes:

• Developing an in-depth understanding of the Customer Service and Commissions needs of the Voluntary Benefits business, relevant technologies, and processes to inform, advise, and own the technical elements of these services with business and IT leadership.

• Leading technical requirements gathering sessions with the Voluntary Benefits leadership team, understanding business capabilities, developing, and communicating high-level detailed design solutions for complex requirements, driving proof of concepts, defining technical roadmaps and strategies, and aligning to IT best practices and priorities.

• Acting as a subject matter expert in the Customer Service and Commissions technology disciplines, tracking advancement of alternative and emerging solutions, conducting market scans, and championing adaption of relevant technologies with the business and IT stakeholders.

• Collaborating with cross functional business, architecture, IT, shared service teams and 3rd party/managed service provider/vendors on the design implementation of applications.

• Collaborating with users to incorporate feedback and influence the application/product design and functionality.

• Overseeing and managing 3rd party/vendor/offshore/Managed Service Provider contracting teams and internal stakeholders from project initiation through to the effective and timely execution of the hands-on technical work ensuring adherence to compliance standards, service level agreements, and business requirements, resulting in consistent and reliable service delivery.

Minimum Requirements:

• Bachelor’s degree and a minimum of 6-8 years relevant experience in engineering and/or applications development OR a high school diploma or equivalent and 8 years relevant experience.

• Experience partnering directly with and advising non-technical senior business leaders as a technical subject matter expert, including assessing, evaluating, and prioritizing technology solutions to support business needs to drive best practices.

• Experience understanding business capabilities and as input to develop and drive strategic technology roadmaps, leading technical requirements gathering with business and IT partners, developing, and communicating high-level detailed design solutions for complex requirements, driving proof of concepts, and defining technical roadmaps and strategies that assess for risk and alignment to IT best practices.

• Demonstrated ability delegating, monitoring, evaluating the hands-on technical execution of work completed by both internal and vendor-based/3rd party/managed service provider teams, directly owning solutions to ensure time, productivity, quality, and best practice standards are met to ensure successful project completion.

• Experience with Agile and/or Waterfall, modern cloud and emerging technologies, API’s, Integrations, SaaS/PaaS, Applications, Policy Administration Systems

• Experience with Microsoft DevOps

• Experience with SDLC Automation

• Experience working with databases

Preferred Qualifications :

• Insurance industry knowledge (life, group, supplemental health, term, employer, broker, etc.)

• Experience with workflow technologies, i.e., Pega

• Experience with various distribution channels

• Experience with emerging tech i.e., AI, Data Lake, Automation

• Experience with commissions technology

• Experience with Microsoft Dynamics and/or other digital contact center, omni-channel servicing capabilities (chat, text, email, phone)

Brand: Trustmark

Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

When you join Trustmark, you become part of an organization that makes a positive difference in people’s lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we’ve changed their lives.

At Trustmark, you’ll be part of a close-knit team. You’ll enjoy abundant opportunities to grow your career. That’s why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what’s ahead – and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.