ITSM Project Coordinator

At Avanade, we believe in the power of people to make what matters. With data, creativity and engineering working together, we’re here to help clients imagine what’s possible, put technology to work for people and create a greater enduring impact in the world.

Come join us

Our Senior Business Analysis team collects and analyzes requirements and solves client problems using solutions. It serves as a liaison between Avanade clients and consultants, particularly during initial project phases.

The onsite IT PMO is a resource who helps the IT Project Manager or IT Asset/Workstream Lead to coordinate and run day to day tasks related to project management or service improvement projects, to ensure activities being follow-up, delivered successfully on-time as well any escalation and coordination to respective team.

Together we do what matters

What you’ll do

• Setup and conduct follow-up project/service improvement meetings, prepare meeting agenda, take MoM

• Track MoM and follow up on outstanding actions/tasks from respective team

• Coordinate and conduct various engagement between Central IT, Accenture/ISP, or vendor, within following not limited to:

• Pre and post IT Assurance (ITA) review, Stage Gate Review, vendor execution follow up, Client Cloud checklist review.

• Coordinate, follow up with respective project team and ensure all documents related to project are current and up to date in the project repository

• Projects scheduling alignment: Work with IT PM to streamline actual project schedule together with required resources availability

• Coordinate, follow up with respective stakeholder/vendors and compile project budget or estimation cost from business or vendor for further IT review

• Review and Consolidating IT Meetings between Central IT and Asset IT as well streamline and establishing integrated meetings

• Coordinate with Central IT on any "key global projects" for local Asset rollout (eg.Patch/OS upgrade, security remediation, etc)

• Represent Asset IT to attend "key Central IT" meetings and provide update on key activities or work progress or follow up

• Record, track, and follow-up all records in scrum master repository

About you

Characteristics that can spell success for this role

• Degree in IT related domain and has background and experience in IT infrastructure, eg.

• Network, servers, telecommunications, etc...

• Minimum 5 years in IT project management role

• Project management certification is optional

• Excellent interpersonal and communication skills (verbal and written)

• Attention to detail, able to work multi-tasking, good problem solving and time

• management skills, able to handle

• Able to work on different time zone, subject to further arrangement

Enjoy your career

• Some of the best things about working at Avanade

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)

• Real-time access to technical and skilled resources globally

• Dedicated career advisor to encourage your growth

• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits here

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on

• Expanding your thinking • Experimenting courageously • Learning and pivoting

Inspire greatness in our people by

• Empowering every voice • Encouraging boldness • Celebrating progress

Accelerate the impact of our people by

• Amazing the client • Prioritizing what matters • Acting as one

Learn more

To learn more about the types of projects our Avanade X team works on check out these client studies

• Cirrus Aircraft CX Case Study | Avanade

• Seattle Goodwill - Microsoft Dynamics 365 | Avanade

Interested in knowing what’s going on inside Avanade? Check out our videos:

• Avanade X | Avanade

• Avanade X | Avanade

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.