Date Posted:

2024-07-31

Country:

Hong Kong

Location:

100 How Ming Street, Kowloon, Hong Kong

Branch Manager, Service Field

The Branch Manager is responsible for the overall Service Field activities of lifts, escalators and passenger conveyors installed in a prescribed area under Sigma Service, ensuring that such equipment is maintained in accordance with Sigma standards, and the performance in line with the approved business plan.

Responsibilities

• Directs all Service Field activities. Sets up operating targets for Service Field staff. Monitors performance against plans and ensures proper actions are taken.

• Handles customer enquiries and resolves complaints. Promotes and maintains cordial customer relationship.

• Establishes and maintains good working relationship with architect, owner, property, management consultant, building management consultant, etc. to enhance Sigma product and service.

• Ensures all Service Field activities comply with Company’s Quality System and Standards.

• Liaises closely with other Sections/Departments to ensure smooth running of Service activities.

• Sets up market surveillance and research to capture market intelligences.

• Develops Service strategies, forecast and action plans meeting Company objectives.

• Maintains, evaluates and reviews Service Field operating system to ensure routine maintenance, general repair and equipment modernization are carried out efficiently and meeting customer requirements and Company Standard.

• Ensures a safe working environment by conducting site inspections and by enforcing through line management safety disciplines according to Company requirements and government regulations.

• Keeps abreast of code and regulation, and of technological development and disseminates the knowledge to the staff concerned through training.

• Carries out appraisals of subordinates and develops plans for career development for potential staff.

• Implements Company Environmental, health and Safety (EH&S) Policy, Action Program, WWJSSS, eliminates all unsafe practices. Co-ordinates and ensures that EH&S regulations and precautions are being enforced by subordinates.

• Creates and fosters a culture of business practices, instils an awareness of and commitment to the Code of Ethics and performs responsibilities in compliance with the Code.

Requirements

• Undergraduate Degree or equivalent.

• Minimum 8 years of experience in lift industry.

• Sound knowledge of service operation.

• Commercial marketing experience.

• Experience in management skill.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.