We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

To extend our team we are looking for talented support engineers with broad background experience. The position involves creating and handling customer requests.

DUTIES AND RESPONSIBILITIES

• Creating and Handling new customer service requests. Investigating reported issues and transferring service requests to the correct team for further analysis.

• Active communication with customers via emails (phones if required). Manage opened service requests in a timely manner.

• Respond to customer inquiries in a timely manner and within service level objectives (based on the priority).

• Solving simpler service requests where can be solution provided quickly without further analysis.

• Perform proactive monitoring of older customer service requests in the given portfolio to ensure timely responses.

• Collaboration with team members on the assigning of prioritized service requests.

• Being organized and keep track of information (e.g., "to-do" lists, appointment calendars, follow-up file systems).

REQUIRED QUALIFICATIONS

• Active university student with technical background

• MS Office, specially Outlook and Excel and ability to work with csv files

• Basic knowledge of any object-oriented language (Java/C#/C )

• Basic knowledge of SQL

• Basic knowledge of HTTP, HTML and XML

• Basic understanding of web and network security standards and protocols (SSL, SSO, HTTPS, certificates)

• Excellent organization and planning skills. Strong troubleshooting, analytical and problem-solving skills.

• Good consulting skills, including written/verbal communication in English and teamwork

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 398706 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.