Customer Service - Facility Maintenance Services

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

CategoryBusiness Support

Description

ABCO Maintenance is a Commercial Facility Maintenance and Construction company that has been serving the Tri-State area for over 35 years, operating 24/7. We are seeking a Customer Serivce Representative to work in our Sales/Account Management Department.

Why Choose ABCO?

• Competitive salary range: around $18 per/hour, depending on experience

• Weekly compensation

• Comprehensive benefits including Medical, Dental, Vision, and 401K

• Vacation and Sick time available

The Customer Service role will work in our Account Management Department to assist in day-to-day operations centered around Sales/Account management. The ideal candidate will have a fine attention to detail and comprehensive documentation skills, and well as an ability to proactively follow-up on customer feedback, issues, and resolutions. This position also requires the ability to build and maintain relationships with customers or potential customers, strong communication and decision-making skills, and the ability to collaborate across teams to ensure customer satisfaction

Key Responsibilities:

• Documentation in systems related to customers and work orders

• Following up with customers and key accounts.

• Collaborate across teams

• Client Relationship Management

• Additional duties will evolve as the role progresses.

Position Requirements

Job Requirements:

• At least 3 years of customer service representative experience

• Previous experience within the facility maintenance or construction industries is a plus

• A consistent employment history of at least five years with a single employer, avoiding frequent job changes.

• Solid Documentation skills

• Strong initiative and interpersonal communication skills.

• Excellent problem-solving, conflict resolution, and follow-up abilities.

• Tech-savvy, with proficiency in using computers, phones, and other systems.

• Ability to work independently with minimal supervision.

• Strong organizational and multitasking skills.

Full-Time/Part-TimeFull-Time

PositionADMINSTRATIVE PROFESSIONAL

Number of Openings1

Open Date3/3/2025

LocationKnoxville Tennessee

About the Organization

This position is currently accepting applications.