This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6957341

Job Description {#job-description tabindex="0" v-92546389=""}

::: {tabindex="0" v-92546389=""} ::: {v-92546389=""} Summary/Objective

Under the supervision of the Director of Technology and Systems Administrator, and in collaboration with District Network and Cyber Security administrators, provide front-line support on multiple campuses across the District. Install, maintain, troubleshoot and upgrade computer hardware, software, personal computer networks, and relevant software applications. Assess user training needs and train users in effective use of educational and informational technologies. Perform related work and other duties as assigned.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

1. Respond to all internal and external customers, as it relates to position, in a prompt, efficient, friendly and patient manner.
2. Serve as a troubleshooter for hardware problems with employee computers and related equipment.
3. Install and configure employee computer and peripheral computer equipment, including printers, scanners, digital cameras, bar code readers, etc.
4. Install, terminate, test and troubleshoot network cabling, including cable conduit, raceways, patch panels and modular keystone jacks.
5. Move, add, and change computer and telephone equipment.
6. Maintain data and device security compliance according to District standards.
7. Maintain accurate reporting of work performed using enterprise-level ticket tracking systems.
8. Maintain inventory control of parts required in repairs or replacement.
9. Act as a technical resource in assisting users to resolve problems with equipment and data; staff a centralized help desk to facilitate exchange of information and advice.
10. Maintain knowledge of and adheres to all policies, regulations and rules.
11. Perform related duties as assigned in a safe and prudent manner.

Other Duties

This job description is not a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. ::: :::