General Information

Job Title: Victims Services Case Manager

Date Posted: 09/21/2023

Location: Victim Services

Compensation and Hours

Minimum Salary: DOE

Maximum Salary: DOE

Type of Job: Full Time

Hours per Week: 40

Benefits: Health/Dental/Vision/401K

Anticipated Job Duration: Year Round

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Job Description

Indian Preference in hiring is given to qualified enrolled members of Ketchikan Indian Community (KIC) and Native Americans consistent with P.L. 93-638 and in accordance with KIC policy and other applicable federal laws.

Purpose

Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer’s expectations with regard to a specific job classification. The responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Job Summary

The Victim Services Case Manager will assess and evaluate victims of crime for services. Will provide crisis intervention, stabilization and referrals within KIC and the community to deliver wrap around services to victims.

Services provided may include crisis intervention, court based advocacy, culturally based healing practice, victim advocacy, and transportation. Collaborate with staff, supervisor, and community liaisons to ensure that safety plans are holistic and culturally responsive.

Job Duties & Responsibilities

• Provide crisis intervention, stabilization and referrals within KIC and the community to deliver wrap around services for victims of crime.

• Address immediate and on-going needs of victims using a victim centered response and develop individualized case plans.Support victims by providing financial aid including funds for emergency food/snacks, clothing, and personal hygiene products, etc.

• Provide information on victims’ rights and transportation as necessary.

• Maintain victim information confidential.

• Advocate, accompany and/or negotiate on the behalf of victims in a variety of civil and criminal systems.

• Assist victims with Crime Victim Compensation claims filing process and follow-up.

• Serve as a liaison with the Office of Victim Services Vocational Rehabilitation Unit as well as the point of contact for Alaska Legal Services.

• Collaborate with DV Taskforce, SART, and DART to identify topics, venues, and concerns reflecting new scope of expansion for the domestic violence program.

• Prepare and maintain required documentation in a timely and thorough manner in compliance with department, state and federal policy and regulations.

• Assist in the development and evaluation of policies, procedures and trauma-informed protocols. Complete and attend additional training events identified by supervisor.

Minimum Qualifications (Education & Experience)

• Possess current valid State of Alaska driver's license with a record acceptable to KIC’s Insurance carrier.

• Must pass child protective services and criminal history and background check.

• Bachelor’s degree in Psychology, Social Work, Sociology, Family/Consumer Sciences, Child Development, Substance Abuse, Mental Health, Human Services, Education, Criminology, or counseling, and therapy fields required.

• Progressive, responsible social work, human services, clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to perform duties in this position.

A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.

Necessary Knowledge, Skills, and Abilities

• Knowledge of state and federal “best practice” guidelines for Social Services Programs

• Knowledge and experience with victims of violent crime;

• Knowledge of social work and case management services in a clinical and community based setting;

• Knowledge of Violent Crime Compensation funding;

• Knowledge of the tribal culture and appropriately displays behaviors and understanding that reflect cultural values;

• Knowledge of the Health Insurance Portability and Accountability Act (HIPAA);

• Skill to operate software programs;

• Ability to maintain favorable public relations to communicate effectively with others, both orally and in writing;

• Ability to evaluate specific situations and recommend solutions;

• Ability to communicate with victims in a way that validates the individuality, experience, decisions, and strengths of person who have been victimized in a respectful and skilled manner;

• Ability to establish and maintain effective working relations with Tribal members, peers, public and private agencies;

• Ability to manage multiple tasks, including telephone, computer operations and in-person visits simultaneously;

• Ability to take verbal instruction and complete assigned project by established deadline;

• Ability to be flexible in order to perform at the highest level as a team player;

• Ability to utilize maximum degree of professionalism and diplomacy with those who may be experiencing a high degree of stress both mentally and/or physically (both clients and co-workers);

• Ability to work independently with minimal supervision and able to prioritize assignments;

• Ability to maintain confidentiality of all KIC operations and staff.

KIC Competencies

Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.

Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.

Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers, always talk and act with customers in mind; and recognize working colleagues as customers.

Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing

Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.

Working Conditions

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The noise level in the work environment is usually average.

The work is mostly sedentary with some walking, climbing of stairs, carrying of files, or other documents and light supplies, bending and stooping to perform filing

Work is performed in a small office with limited storage, filing and workspace. People asking questions/directions frequently interrupt incumbent. Some work is performed in conference rooms and at photocopy/fax machine. Writing by hand and using a personal computer. Long hours in front of computer screen. Traveling occasionally, to out-of-town meetings and functions.

The environment involves the usual risks and stress of an office environment within a public service facility. The employee may be exposed to communicable diseases. Safety precautions for employees such as blood drawing for screening of various diseases such as hepatitis, required immunizations, etc. are necessary. The employee is occasionally subject to verbal abuse, threats, and physical violence from angry, hostile, or disgruntled client and/or family members.

Conditions of Hire

• May be required to possess and maintain a valid driver's license or capable of obtaining one, as well as be insurable by KIC’s company insurance.

• KIC is a Drug-Free Workplace. All employees must adhere to KIC drug and alcohol policies and procedures to ensure a safe workplace. Employees must pass a pre-employment and subsequent random and/or for cause drug and alcohol screening to be eligible for and maintain employment.

• KIC has several positions that must comply with the P.L. 101-630 Indian Child Protection and Family Violence Protection Act (ICPA); all employment offers in the "covered" classification are conditional until KIC has received a Federal criminal background check verifying eligibility to work in these programs.

  Required Job Qualifications

  1. Can you pass a drug test?

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