Job Summary:

Under general administrative direction, is responsible for managing, supervising and directing the activities of the Public Safety Communications Center and personnel involved with the receiving and dispatching of Police and Fire, Emergency Medical Services, emergency and non-emergency calls, utility personnel and other related City personnel; and, the dispatching of 911 generated Fire and EMS calls in Kerr County. Manages functions of police wireless communications system to include inventory controls, grant applications, maintenance and contracting of repairs of communications equipment and system development.

Principal Duties and Responsibilities:

This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.

1.

Manage and supervise the Public Safety Communications Center of the City of Kerrville Police Department. Coordinate the update of Public Safety Answering Point (PSAP) equipment with Kerr 911 director.

2.

Plan, direct and coordinate the activities of the Public Safety Communication Center including work schedules, duty assignments and certification.

3.

Hire, train, supervise, and discipline assigned staff.

4.

Supervise, review, and make recommendations concerning the work of subordinate personnel and direct and evaluate their performance.

5.

Assist in the development and maintenance of the Public Safety Communication Center Operations Manual and other policies and procedures.

6.

Make scheduled checks of equipment to include emergency equipment and schedule any needed repairs.

7.

Operate telecommunications equipment, including radios and TLETS/NLETS equipment when necessary.

8.

Assist the Chief of Police and the Captain of Support Services Division with budget preparation.

9.

Provide strategic planning to determine the appropriate staffing levels of the Public Safety Communications Center.

10.

Maintain files on stolen property, wanted persons, runaways and other files as required by Texas Law Enforcement Telecommunications Systems regulations.

11.

Provide the Department with evaluations of communications related software, contact vendors and provide strategic planning for their acquisition.

12.

Manage the police wireless communications system to include inventory management, maintenance, repairs and system development.

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