Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About BU :

The TLS product portfolio supports travel, fulfilment and concierge services across multiple channels 24 hours a day, 365 days a year. We deliver at a rapid pace, driving high quality engineering outcomes to support thousands of customer services professionals and millions of card members worldwide.

The TLS Technology team delivers the technologies needed to power these experiences enjoyed by our card members. We are tasked with designing, building and integrating the appropriate technical, architectural and business solutions for all online/web products enterprise-wide applications for TLS products within American Express.

Overall, this team is critical in ensuring timely delivery of new functions and capabilities, safeguarding technical excellence, ensuring the appropriate tradeoff between long-term technical excellence versus time-to-market, etc..

Purpose of the Role :

The successful leader will be expected to help structure the team optimally, determine the roles and responsibilities and working model, achieve productivity improvements and enhance Agile working practices, and lead the application and product roadmaps.

The Director will be expected to form a strong partnership within the team, and with the Product Owner, plus own performance management responsibilities for the assigned engineering team members.

American Express is embarking on an exciting digital transformation driven by an energetic team of high performers. This group is nimble and creative with the power to shape our Technology and Product roadmap. If you have the talent and desire to deliver innovative products and services at a rapid pace, serving our customers seamlessly across the globe through various channels, join our team!

Responsibilities :

• Drive innovation and manage product development teams within a fast paced, agile environment.

• Cultivate an environment of continuous engineering improvement through mentoring, feedback, and metrics.

• Identify and implement strategies to attract and maintain a highly skilled and engaged workforce.

• Manage and/or lead software development teams, obtaining necessary resources, acting as an escalation point and removing impediments to achieve goals and objectives.

• Engage in hands-on design and ensure alignment of strategy, architecture, tools/methods with software engineers and architects to execute product roadmaps.

• Collaborate with a wide variety to stakeholders within business and technology teams to drive change required to execute product roadmaps.

• Enable integrated teams to deliver technology solutions in support of key product initiatives by working closely with product managers, technical project managers, architects, engineers, and quality assurance.

• Collaborate within and across business units to prioritize, plan, and execute the development schedule for major product releases.

• Communicate to senior leaders regarding strategy direction and changes.

• Work with a Java , React JS and stack to build user experiences and business services, using American Express frameworks and cloud platform.

Minimum Requirements :

• Bachelor’s degree in computer sciences or related experience with advanced degree preferred

• 3-5 years of experience in Travel and Travel (Technology) products

• 13 years of experience managing agile software engineering teams designing and building software products in a fast paced, complex, and dynamic product development environment

• A Full-stack expert having expertise in building web applications revolving around technology stacks like Javascript, React JS, Node JS, Springboot, Spring, Kafka, Redis etc. Also, in-depth knowledge on Application design, Testing capabilities, Design & building Microservices.

• Extensive hands-on experience building distributed applications and managing the development of complex, large scale enterprise applications and products that require a deep understanding of application logic and dependencies.

• Experience managing large engineering teams using a servant leadership mindset.

• Proven experience attracting, hiring retaining and leading top engineering talent and high-performance product engineering teams (i.e., Full Time Employees, not partners/contractors).

• Experience with Scrum, Kanban, or another Agile application development methodology.

• Proven ability to influence decision-making at all levels within an organization, and in a variety of contexts.

• Knowledge CI/CD, system testing, test automation.

• Experience in infrastructure, application monitoring, platform stabilization and service performance a plus.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement.

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Technology

Primary Location: India-Karnataka-Bengaluru Urban

Schedule Full-time

Req ID: 24009241