Senior Customer Service Representative

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Date:Jul 11, 2024

Location: Jurong, Singapore, SG, 619855

Company: IFF Family of Companies

Senior Customer Service Representative

Responsibility

• Order management: order entry, provide order acknowledgements to customers/affiliates • Set up customer info records for order entry; listing, customer material no & description, price, etc

• Co-ordinate the creation or extension of new sold/bill for us in plants

• Raise SAP Notifications for customer complaints

• Issue debit and credit notes in compliance with the approval process

• Arrange courier of customer pre/co shipment samples

• Input Late order reason (LOR) for orders with late delivery

• Quote ITP own use to Affiliates

• Liaise with customers on order changes, enquiries and any requests.

• Monitor orders for prompt shipment, liaise with shipping implants for timely booking, customer

• request for documentation

• Negotiate the Letter of credit

• Generate ZOOGN report for shipping

Required Skills

• Excellent communication and presentation skills are crucial, with a high level of professional behavior both internally and externally;

• Pro-active, accurate and strong organizational skills;

• Flexible, adaptable and manages stress well;

• Good interpersonal skills and an ability to work with people from all backgrounds and disciplines to achieve desired objectives. Can deal with people at all levels and cultural diversity;

• Competent in the areas of change management, initiative, creativity, assertiveness and decisiveness;

• Detail-oriented, can provide deep-dive analysis;

• Understanding of export documentation process is a pre, good knowledge and understanding of incoterms;

• Ability to multi-task, prioritize and manage time effectively;

• Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results;

• Good computer skills (Excel, Word, PowerPoint and Outlook). SAP is preferred.

Required Experience

• 5-6 years of relevant Customer Service experience or a similar position in a multinational company.

• Knowledge of SAP (SD)

• Shipping Knowledge

• A bachelor’s degree is preferred

We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

VisitIFF.com/careers/workplace-diversity-and-inclusion (https://https://www.iff.com/responsibilities/diversity-equity-inclusion) to learn more.