Description

Under general supervision, provides full account management support to business, commercial, industrial, national, and/or government customers. Handles customer requests and complaints and interfaces with vendor partners and management to resolve. May perform other customer support tasks such as claims processing and resolution, contractor invoices, enrollment, billing, fulfillment, etc. Minimum of 2+ years of experience in relevant field (customer service, sales, customer accounting, claims and/or revenue recovery, etc). Requires high school diploma or equivalent.

Skills

Account Manager, Customer service, Technical support

Top Skills Details

Account Manager,Customer service,Technical support

Additional Skills & Qualifications

• Become a main point of contact for our customers and provide exceptional support and problem solve to enable their success • Manage each issue to resolution while providing clear communication and expectations Job Overview This position will be responsible for providing support to our customers (residential solar installation companies and consumers). This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have. Job Duties Troubleshoot and resolve technical issues related to our proprietary software platform, solar panels, inverters, monitoring systems, and other solar components. Collaborate closely with other departments to escalate and resolve complex technical issues promptly. Provide exceptional customer service through phone, email, chat, etc. Become an expert on both financing and sales/operations workflows Be a knowledge resource and an escalation point for our customers Provide solutions to problems while educating and training our customers Document customer interactions with accurate and detailed interaction logs Serve as a voice of the customer and work with the team to improve our program and processes Work with team members, supervisors and management to adhere to quality standards and achieve service level goals Proactively escalate potential issues or anomalies to management Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base Create a positive work environment through collaborating with direct teammates and internal stakeholders Preferred Qualifications Previous helpdesk or software support experience, preferably in the solar industry Strong proficiency using SaaS software Proactive and solution-orientented Solar Experience or interest to learn BA or equiv

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $24.23 - $26.92/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Juno Beach,FL.

Application Deadline

This position is anticipated to close on Mar 7, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.