Job Information
Randstad US call center representative in johnston, Rhode Island
call center representative.
johnston , rhode island
posted july 5, 2024
job details
summary
$19 - $20 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4566099
job details
Are you passionate about delivering exceptional customer service? Do you thrive on solving problems and enjoy connecting with people over the phone? Turn your customer service skills into a rewarding career opportunity with our client, a Fortune 500 Financial Services Company located in Johnston. As a Call Center Representative you will be working on the Point of Sale financing team for some of the largest retailers. You will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. If you believe in giving white glove customer service then this is the role for you.
salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
As a Call Center Representative, Job Duties Include:
Identify & respond to customer inquiries by actively listening in order to determine their needs.
Provide accurate information to customers as it relates to credit decisions based on applications submitted.
Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers' expressions of dissatisfaction in our system of record.
Ensure daily work/follow-up is completed according to policies and procedures and adhere to applicable state and federal requirements.
Adhere to all Call Quality and Operational standards and expectations
Skills:
2+ years experience providing world class customer service in Retail Banking.
Ability to organize as well as the capability to manage multiple tasks simultaneously.
Ability to learn and obtain new knowledge and new concepts quickly while navigating difficult situations.
The hours for this position are 12:00 pm - 8:30 pm Monday through Friday.
Apply Today for this fast paced Call Center Customer Service Representative role!
The essential functions of this role include:
- working weekends
Skills
Consumer Lending Service
Consumer Lending
Customer Service Rep
Call Center Rep
Retail Banking
Consumer Banking
Call Center Support
Customer Service
Commercial Lending
Client Services
Customer Satisfaction
Problem Solving
Quality Assurance
Active Listening
Telephone Etiquette
Empathy
Interpersonal Sensitivity
Follow-up
Customer support
Mid Day Shift
Call Center
Qualifications
Years of experience: 2 years
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
get in touch
we are here to help you with your questions.
BS
becky statkus smith
- becky.statkussmith@randstadusa.com
Randstad US
- Randstad US Jobs