Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Supervises the customer contact center team to improve efficiency, ensure effective communication, and support operational goals while enhancing customer engagement.

Major Tasks and Responsibilities

• Resolves operational challenges within the contact center to enhance customer satisfaction and service delivery.

• Leads training efforts for new contact center staff and ensures ongoing training to address emerging needs and product knowledge.

• Maintains and updates contact center scripts, workflows, and communication protocols to streamline service processes.

• Monitors performance metrics to identify areas for improvement and implement cost-saving measures.

• Develops and implements policies to ensure efficient handling of customer interactions while maintaining high service levels.

• Advises team members in addressing complex customer issues or escalated concerns.

• Recommends staffing decisions, including hiring and disciplinary actions to optimize performance.

Preferred Qualifications

• Bachelor’s degree in business or a related field.

• 2+ years of customer service experience.

• Prior supervisory experience.

• Proficiency in Microsoft Office and AS400.

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.