Summary The Lead Medical Support Assistant (MSA) for Technology, Innovation & Development (TID) with Care in the Community consult management, works in the VA St. Louis Health Care System in St. Louis, Missouri. The VA St. Louis Health Care System is a 1A-level facility that encompasses acute, sub-acute, and intermediate inpatient, nursing home, and comprehensive outpatient care at two Divisions, four Community based Outpatient clinics, one Recovery Center, and four off-site outpatient clinics. Responsibilities The Lead Medical Support Assistant (MSA) position serves as the Lead Clerk for all Medical Support Assistants (MSA) assigned to Community Care. . The Lead MSA for Specialty Clinic works closely with the HAS MSA Supervisor. Major duties of this position include, but are not limited to the following: Monitors and create employee work assignments. Resolves daily workplace issues and maintain efficient workflow. Assures coverage of all areas of responsibility. Ensures accurate and timely scheduling of consult appointments. Provides guidance to staff members to include changes in consults policy and procedures. Distributes and balance workload. Ensures MSA staff validates and updates patient details. Monitors entrance of health information is integrated into CPRS. Screens and receives phone calls in a courteous and timely manner. Assists the supervisor or Training Specialist in training staff on consult procedures. Participates in patient care planning and management meetings. Provides customer support in a courteous, tactful and respectful manner. Work Schedule: Monday - Friday 07:30am - 4:00pm Telework: Not Authorized Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: SAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience and Education o Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR o Education: One year above high school; OR o Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grandfathering Provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Lead Medical Support Assistant GS-07: Experience. One year of experience equivalent to the GS-6 grade level. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: o Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. o Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. o Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. o Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. o Ability to provide staff development and training. o Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Preferred Experience: Have 52 weeks of Care in the Community consult experience within the last year. Works with consult Toolbox (CTB), Consults Tracking Manager (CTM) and Electronic Privacy Information Center (EPIC). The full performance level of this vacancy is GS- 07. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-07. Physical Requirements: Work is generally sedentary; however, there may be some walking, standing, bending, and carrying of light items. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.