NY HELP Yes

Agency Veterans' Services, Department of

Title Administrative Assistant 1 - VID 181795

Occupational Category Clerical, Secretarial, Office Aide

Salary Grade 11

Bargaining Unit ASU - Administrative Services Unit (CSEA)

Salary Range From $39215 to $56743 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Queens

Street Address 179-00 Linden Boulevard

City Jamaica

State NY

Zip Code 11425

Duties Description Duties: •Greet clients and answer phone. Handle routine questions; make appropriate referrals. Maintain telephone records for follow-up.•Type correspondence •Input all new veterans’ information into the Case Management system•Logs all mail into the Case Management system when appropriate•Scan and input documents into the Case Management system•Assist veterans in filling out applications/forms (not Compensation or Pension applications)•General correspondence. Maintain correspondence files, administrative and client files; keep necessary pending systems to monitor and track paper flow and claims•Make sure requisitions, time sheets and vouchers are on time•Maintain a neat and professional office with adequate inventory of supplies, forms, postage and brochures•Utilize your “outlook” calendar for all daily activities and appointments. All client appointments and work- related activity should be accounted for on the “outlook” calendar. Access shall be given to your direct supervisor.•Upload scanned images from office folders.•Other duties as directedOperational Needs: •Travel may be required (approximately 10% or less), including during evening and weekends, depending on mission and assignment. •Possession and maintenance of a valid Driver’s License issued by the NYS Department of Motor Vehicle is required, or otherwise demonstrate the capacity to meet the transportation needs of the job. Notes:*There is no examination required for appointment to a NY HELPS position. Candidates hired via NY HELPS will be appointed on a permanent non-competitive basis and will begin a probationary period. At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position:This title includes a traineeship opportunity and applicants will be appointed to the appropriate level* based on their experience, certification, and education. Required experience: Administrative support experience, including use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration. *Administrative Assistant 1 level requirements:• Administrative Assistant Trainee 1 (equated to SG-08): Six months of required experience. • Administrative Assistant Trainee 2 (equated to SG-10): One year of required experience.• Administrative Assistant 1, SG-11: Two years of required experience OR International Association of Administrative Professionals (IAAP) Certified Administrative Professional in progress (CAP (ip)) certification OR associate degree in office administration, secretarial science, administrative assistance, paralegal, business technology, or office technology. Applicants may also be appointed to this position if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 6 or above and eligible for transfer under Section 70.1 of the Civil Service Law.Applicants must demonstrate adequate keyboarding skills by prior service in a keyboarding title OR successful completion of a performance test prior to the end of their probationary period.

Additional Comments The Office of General Services provides human resources support for the Department of Veterans’ Services. To apply for this vacancy, candidates must email a detailed resume providing specific, verifiable information about their qualifying experience to HRresumes@ogs.ny.gov and they must reference the above posting number. This must be received in the OGS Division of Human Resources Management by the closing date, or your response will not be considered.The NYS Department of Veterans Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants for all communities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources/KB

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

Notes on Applying Please submit a resume and cover letter detailing how you meet the minimum qualifications. Indicate the Position Title & Vacancy ID number of each position you are applying to.