With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We are seeking a highly skilled and experienced Cloud Solution Architect (CSA) for Security who will play a pivotal role in guiding our customers through the complexities of Azure Cloud and Modern Work environments. The ideal candidate will possess deep expertise in multi-cloud solutions, demonstrating a strong understanding of security architecture across various cloud platforms.

As the technical liaison between our customers and Microsoft, the CSA will be responsible for fostering a robust technical relationship, ensuring that our customers fully leverage their Microsoft investments. This will involve hands-on architecture design, implementation guidance, and operational health checks to optimize security postures and drive successful outcomes.

The CSA will collaborate closely with cross-functional teams to deliver tailored solutions that address unique customer challenges, aligning with Microsoft''s commitment to security, compliance, and seamless cloud integration. Through strategic engagement and thought leadership, the CSA will empower our customers to achieve their security objectives, while promoting a culture of innovation and agility within their organizations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Centricity

• Customer Satisfaction - Drive positive customer satisfaction & become a trusted advisor.

• Customer/Partner Insights - Provide feedback & insights from customers/partners.

• Be the Voice of Customer to share insights and best practices, connect with Global Security teams at

• Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.

• Land an end-to-end value proposition for Security (i.e., Zero Trust) which spans the breadth of

• Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management and Cloud Security.

Business Impact

• Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer

• Success business results & help Customers get value from their Microsoft investments.

• Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP.

• Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment

Technical Leadership

• Learn It All – Align individual skilling to team/area demands & Customer Success goals.

• Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.

• Run Architectural Design Session to build a plan for implementing the solution – Governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.

• Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies OR equivalent experience

• Certification in Microsoft 365 Security Administration or Azure Security

• One or more of Industry certifications such as CISSP, CCSP, IAAP, etc. preferred.

• Deep knowledge of Security Information and Event Management (SIEM) systems; Next Gen Web Application Firewalls and Secure Web Gateways; Threat detection technologies; Log analysis and Incident Response; Cloud security technologies, architectures and concepts such as Zero Trust, cloud security posture management, cloud workload protection, Cloud code security and Cloud infrastructure entitlement management.

• Extensive working experience with Security in the context of Cloud Computing: Infrastructure as a Service (IaaS), Platform as a Services (PaaS), and Software as a service and understanding of one or more cloud security standards and frameworks such as CIS, NIST, CSA, etc.

• Preferably with 4+ years technical sales experience - Bonus

• Experience with managing critical and complex customer situations or incidents.

• Strong interpersonal, presentation, and communications skills and the ability to work with customers at the C-level.

• Fluent in reading, writing, and speaking in English AND Bahasa Indonesian/Melayu. Other languages on top of these will be a plus.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .