Description

POSITION SUMMARY: (The primary function/purpose of this job.)

The Operations Supervisor leads, schedules, trains and dispatches drivers to complete fuel delivery to customers in a safe and efficient manner while maintaining customer satisfaction.

ESSENTIAL FUNCTIONS: (The major task areas required of the incumbents to successfully perform in this job.)

• Coordinate daily scheduling of driver routes, confirming customer requirements and maximizing efficiency.

• Work with sales force to schedule new account routes.

• Dispatch drivers to cover specific delivery routes.

• Create district reports

• Conduct training sessions for truck drivers including customer service, driving, handheld equipment and safety training. Conducts driver observations.

• Drives truck safely obeying all traffic laws.

• Comply with all safety aspects of performing delivery of fuel and loading of tankers following all procedures, processes, and safety procedures including wearing protective clothing and cleaning up any spills.

• Deliver fuel to customers ensuring all customer requirements are met including meeting delivery time windows, proper fuel is delivered, any spills are cleaned up, and all fuel caps are replaced and proper paperwork is completed and given to customer.

• Load truck with fuel maintaining loading cards at all required loading racks, following procedures outlined by the rack personnel and keep track of gallons on the truck at all time to ensure proper loading while at the rack.

• Schedule all truck maintenance and work with vendors to obtain best price.

• Maintain positive friendly working relationships with all customers, meeting delivery window time

• Fill in for Manager – District Operations during vacations and absences.

• Carries out supervisory duties in accordance with company policies and applicable employment laws. Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS: (Minimum requirements to competently perform the key responsibilities of this job in terms of educational background, work experience, licenses/certifications or other knowledge, skills, and abilities.)

• Requires successful completion of 4-years of high school, or equivalent, plus some additional specialized training.

• Requires 1 to 3 years of experience in a similar position

• Requires strong teamwork and flexibility to accomplish goals and department deadlines.

• Requires strong leadership abilities to inspire and coach employees to accomplish deliveries.

• Requires strong customer orientation in interacting with and resolving issues in a timely, professional and positive manner.

• Requires physical ability to perform all primary job duties.

• Requires a Commercial Driver’s License

• Requires Hazmat and tanker endorsements.