As an Advanced Field Service Engineer-Experion/EPKS/DCS here at Honeywell, you will be joining our Lifecycle Solutions & Services (LSS) business. LSS focuses on providing customers with maintenance and modernization services. The Field Service Engineer acts as the primary face of Honeywell for the customer and is responsible for the daily implementation, administration and troubleshooting of the Honeywell HPS products installed at the customer location.

The role of an Advanced Field Service Engineer also includes leading/implementing complex and standard engineering solutions, typically undertaking one aspect of a large project (i.e. Migration, Systems, Control or Safety applications, IT, Hardware design etc), to successful completion within budgeted time and cost constraints while achieving required quality. This includes acting as the primary technical interface with customers, establishing professional relationships to ensure that the technical requirements and solutions are fully defined, agreed and delivered within schedule and cost constraints.

In addition, you will perform maintenance, audits, configuration, programming, installation/commissioning, upgrades, and migration of complex/advanced Honeywell distributed control systems (EXPERION PKS, TPS/TDC3000). Your time will be spent validating customer requests, developing/maintaining/improving customer relationships, upgrades/migration planning and execution, all while ensuring flawless and on time delivery.

Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs.

You will report to our Sr Field Service Manager and work out at customer locations across US Southeast either as full time resident FSE or traveler FSE.

** Must be within 50 miles of Jacksonville, FL.

KEY RESPONSIBILITIES

• Represent Honeywell at our customer sites

• Area DCS migrations Lead. Complex Spot and Project scoping & execution

• Subject matter expert on Experion/TPS Systems and Migrations

• Provides proactive maintenance support, Drives asset optimization for individual customers

• Provide customer support on Honeywell Control Systems and serve as a customer contact for service-related issues / enquiries

• Configure, maintain, and solve Honeywell hardware / software issues including: Experion PKS, other DCS hardware / software such as LCN & TPS

• Upgrade Experion software from one software release to another software release on live control system without causing any interruption to customer’s industrial process

• Migrate Legacy Honeywell control systems to Honeywell’s new technology offering

• Understand customer key processes and economic drivers to translate those into business opportunities while providing timely research and recommendations

• Assist Sales during sales pursuits and be the face of Honeywell to end-users

• Learn the end-to-end product / solution development and delivery / execution of Honeywell products and solutions

• Use technical expertise of sophisticated Honeywell solutions / product offerings to improve customer experience

• Actively interface with customers at all levels. Ensures customer satisfaction through oral, written communication and on time reporting

• Collaborate with our Global Technical Support to close customer issues

• Escalate customer issues thru the Field Service Manager and Service Operations Leader

• Provide mentorship and training to other field service engineers to expedite skills acquisition process

• Due to the nature of this discipline, on occasion will be required to work off-hours, on weekends, and/or holidays

• Company vehicle will be provided to travel to customer sites

• Travel: up to 75% to customer sites

• Relocation support may be provided

BENEFITS OF WORKING FOR HONEYWELL

• Benefits – Medical, Vision, Dental, Mental Health

• Paid Vacation

• 401k Plan/Retirement Benefits (as per regional policy)

• Career Growth

• Professional Development

For more information: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

• 6+ years’ experience supporting Distributed Control Systems (Experion PKS Hardware & Software, in addition to Hiway, TDC, & TPS)

• High School Diploma or GED

• Valid Driver’s License and driving record acceptable to Honeywell

• Strong written and verbal communication skills must be able to clearly articulate messages both technical and non-technical

• Self-motivation and willingness to work in demanding environments with little or no supervision and take initiative to be proactive

WE VALUE

• Bachelor's Degree in a Technical/Engineering field or Associate’s Degree

• Ability to obtain multiple L3 and L4 certifications within 6 months

• Software configuration, migration experience, project engineering experience, virtualization, Cyber process control, electrical, or other application experience

• Good communication and organizational skills

• Ability to work safely within the Honeywell/Customer HSE requirements

• Experience working in a Field Service Engineer position

• Be able to work effectively both individually and with a group without need of direct supervision

• Experience using Windows and Microsoft Office

• Experience with PC/Networking Equipment

• Experience in Virtualization hardware/software, setup and network configuration

• Experience Migrating Control Systems

• Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex DCS system problems

• Project a positive and confident attitude focused on meeting and exceeding customer expectations

• Design/Engineer solutions to prevent reoccurring problems

• Able to conduct formal meetings with customer and Capable of writing, reviewing, and / or editing various types of reports

• Proactively recommend potential quality and efficiency improvements within the services group

• Share technical knowledge with project team, supervisor, own discipline, and other engineering disciplines

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/en

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.