PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. (https://careers.pagerduty.com/) At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

Principal Software Engineer

PagerDuty is seeking a highly experienced Principal Engineer to lead the technical vision and drive architectural design across four high-impact teams in PagerDuty’s Operations Cloud Platform division. In this role, you will partner closely with product management and engineering leadership to define and execute a long-range technical strategy that supports our rapidly evolving SAAS platform. This is an exciting opportunity as you will be a trusted advisor, a hands-on architect, and a mentor to engineers across multiple domains—including authentication and authorization, monetization, developer ecosystems, and account administration—ensuring that our technology scales effectively while maintaining quality and security.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

We are only considering remote candidates located in the East Coast.

Key Responsibilities:

• Technical Strategy and Architecture:Define and articulate the long-range technical roadmaps and architecture for our core SaaS platform. Develop, prototype, and implement complex, scalable solutions in collaboration with cross-team leaders across our Authentication and Authorization, Monetization and Entitlements, the Developer Ecosystem and Public APIs, and Account and Admin Experience teams. Evaluate new technologies and design innovative solutions that drive platform evolution over a 3–5 year horizon.

• Cross-Team Leadership and Communication:Act as a technical leader and consultant across multiple teams, breaking down ambiguous problems and translating them into effective engineering solutions. Foster a culture of collaboration by mentoring engineers, facilitating technical discussions, and ensuring that design decisions are clearly articulated across the teams.

• Design Excellence and Code Quality:Oversee and contribute to the technical design and evolving architecture of critical systems. Ensure that designs meet rigorous standards in coding, reliability, scalability, security, and cost efficiency. Provide guidance on technical decisions that align with short-term project needs and long-term strategic goals.

• Consultation and Mentorship:Serve as a technical resource for high-impact projects and complex problem-solving. Coach and mentor Senior and Staff engineers, establishing development standards and fostering a learning environment.

• Collaboration with Senior Leadership:Work closely with Product Managers, Engineering Managers, and other stakeholders to prioritize engineering initiatives that align with overall business objectives, including customer experience, cost optimization, and operational excellence. Ensure that each team’s roadmap is harmonized with the overarching technical vision.

• Innovation and Prototyping:Lead efforts to evaluate emerging technologies and create prototypes that address complex challenges within our platform. Use data-driven approaches to validate architectural ideas and measure their impact on system performance and customer success.

Basic Qualifications:

• Experience:

• At least 12 years of demonstrated hands-on experience in software engineering, architecture, and design at leading SaaS companies.

• Proven record of delivering enterprise-scale platforms and driving significant technical change across multiple teams or domains.

• Technical Expertise:

• Deep expertise in backend architectures, including microservices, APIs, and cloud-native technologies.

• Proficiency in modern programming languages (e.g., Java, Go, Python, Elixir, Ruby, or similar), strong foundations in distributed systems, security practices, and cost-effective scaling strategies.

• Architectural Leadership:

• Proven ability to define and communicate a long-term technical roadmap that impacts business strategy.

• Experience leading cross-team architecture discussions, building technical prototypes, and driving the adoption of best practices across diverse engineering teams.

Nice-to-Haves

• Prior experience in a SaaS environment with responsibility over high-availability platforms.

• Familiarity with security protocols and patterns such as SSO, MFA, OAuth2, and audit logging systems.

• Experience working with cloud providers (AWS, GCP, or Azure), modern DevOps practices, Infrastructure as Code, and container orchestration (e.g., Kubernetes).

• A strong record of published work in technical forums, contributions to open source projects, or research innovations.

• Experience with designing authentication & authorization systems, scalability management, and integration of third-party services.

• Excellent communication skills with the ability to translate complex technical concepts to technical and non-technical stakeholders.

• Demonstrated mentorship and leadership in driving collaboration, facilitating design reviews, and codifying technical standards.

The base salary range for this position is 192,000 - 319,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts (https://careers.pagerduty.com/jobalerts) !

Where we work

PagerDuty currently has offices (https://careers.pagerduty.com/locations) in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.

How we work

Our values (https://careers.pagerduty.com/#values) guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (https://careers.pagerduty.com/global-benefits) .

Your package may include:

• Competitive salary

• Comprehensive benefits package from day one

• Flexible work arrangements

• Company equity*

• ESPP (Employee Stock Purchase Program)*

• Retirement or pension plan*

• Generous paid vacation time

• Paid holidays and sick leave

• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

• Paid volunteer time off: 20 hours per year

• Company-wide hack weeks

• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site (https://careers.pagerduty.com/home) and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.