You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence.

Your Role

You will support customers by providing helpful information, answering queries and feedback. Engage in mostly air logistics solutions with occasional complimenting sea/ road and courier solutions. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

Your Responsibilities

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with our Business Development and Operational Excellence Centers.

• To establish + strengthen operational relation to customer contact(s) through daily interactions + pro-actively advising + consulting to ensure customer satisfaction.

• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.

• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.

• To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.

• To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.

• To create, review + refine customer reports.

• To ensure delivery against all financial targets + strategic objectives.

Your Skills and Experiences

• Fluency in both Japanese and English.

• At least 2 years of experience in Air Logistics (preferred, not mandatory).

• In depth knowledge of Air Logistics operations (preferred, not mandatory).

• Collaborative mindset – sense of urgency and proactive communication.

• Excellent Customer Service Skills.

• Ability to work with demanding deadlines.

• Ability to work independently as well as part of a team.

• Advanced computer skills with emphasis on Microsoft Office suite.

Good Reasons to Join

We are interested in service-oriented individuals who understand the importance of providing an excellent customer experience. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.