Job Summary:

Provide administrative, clerical and operational support to the Assistant Director for Housing Services and Communication and other designated personnel. Act as the first line responder to student and parent housing concerns, including making judgments regarding when to grant a student a housing change. Work with the Assistant Director for Housing Services and Communications to develop and implement policy/process changes. Collaborate with the Assistant Director to complete reports as needed. Manage off-campus, waitlist, housing assignment/removal processes. Attend Study Away sessions to provide housing instructions for students. Prepare letters, postings and advertising materials for upcoming housing processes.

Job Responsibilities:

• Process room assignments including room changes, incoming student assignments, student returning from away status assignments, and student housing removals.

• Oversee the housing email account and review all incoming inquires. Answer appropriate inquiries and determine within established guidelines if action is required; distribute messages to appropriate parties for action.

• Coordinate all Housing Accommodation processes (Special Housing Accommodations, Transgender and Non-Binary Accommodations, Religious Accommodations) for students with accommodation plans on file.

• Respond to housing related student and parent concerns and problem solve as directed by policy and established procedure. Consult with the Assistant Director for Housing Services and Communications for extraordinary situations.

• Serve as the initial point of contact for students and parents regarding housing assignments and requests for changes.

• Prepare, manage and maintain the housing wait list and vacancy requests to include advertising the process and procedures for requesting a change in room assignment, receive applications, and coordinate the notification or offers to students regarding room changes; respond to inquiries from students, parents, staff and other College constituents regarding wait list status and update the wait lists as appropriate. Process paperwork necessary to reassign students to new housing accommodations.

• Manage the off-campus and commuter application processes to include processing applications, maintaining records, and reporting numbers to the Assistant Director for Housing Services and Communications.

• Manage the no-show and MIA calling process in the summer, fall, and spring including close collaboration with the Administrative Assistant, front desk Office Assistant staff, and Community Director/Residence Directors.

• Supervise, train and evaluate the student Housing Office Assistant.

• Collaborate with other offices to resolve housing/financial discrepancies.

• Recommend to supervisor methods for improvement of workflow and other departmental service/operational enhancements.

• Contribute to cultivating an inclusive, diverse, and respectful College community. Demonstrate inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible and collaborative work and living environment and engage in educational opportunities to increase awareness and understanding of diversity, equity, inclusion, and belonging.

• Be available for all selection processes to help resolve student issues, which may include non-traditional hours.

• Prepare letters, post intercom announcements, send mass emails, review the website for housing related information and recommend updates, reports, proposals, records, surveys, itineraries and other documents.

• Contribute to the preparation of housing data such as occupancy tracking, and other housing processes analysis as needed. Collaborate with the Information Systems Manager on reporting needs.

• Attend Offices of Residential Life and Student Conduct & Community Standards department meetings and support other committees and campus events as requested.

• Prepare training documentation and co-facilitate sessions for professional, para-professional staff and students.

• Attend Study Away sessions to instruct students on housing selection process for their return.

• Complete testing for housing system upgrades and system changes and attend related meetings.

Qualifications:

Associates degree in related field and a minimum of 2 years previous office experience or the equivalent combination of education and work experience. Strong working knowledge of various word processing, spreadsheet, database and desk top publishing software applications, good attention to detail, strong organizational, interpersonal, verbal, and written communication skills. Confidential record keeping skills, project prioritization, ability to handle multiple tasks and meet deadlines. Previous experience working with an online student information system in a college or university is preferred.

This position is 37.5 hours per week, 52 weeks per year.

Application Instructions:

Interested applicants must apply online and attach a resume, cover letter, and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at (607) 274-8000 or humanresources@ithaca.edu.

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Visa sponsorship is not provided for this position.

Hiring Range:

$21.00 - $22.00 per hour.

We pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including:

• Healthcare including vision and dental • Generous Paid Time Off Policies • 403B Retirement Savings Plan with Matching Employer Contribution • EAP • Flexible Work Plans • Educational Benefits • Career-Enhancing Trainings • For an overview of our benefit offerings, please visit https://www.ithaca.edu/human-resources/employee-benefits-wellness

In an effort to promote campus safety and the security of College resources, Ithaca College will, consistent with the requirements of the law and prudent practices, conduct criminal background investigations per College policy. This position is subject to a criminal background check. All offers of employment are contingent upon the successful completion of the criminal background check

At Ithaca College, a comprehensive residential campus community of approximately 5,000 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.

We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

Nestled in the heart of New York State’s scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger’s as one of the top 10 places to live in the United States.

To learn more about Ithaca College, visit us at http://ithaca.edu