Job Overview:

The Community Design and Review Coordinator (CDRC) will assist in the preservation of the appearance of Great Park Neighborhoods residential community through implementation of the architectural and enforcement processes established by the Governing Documents, Design Review Committee (DRC), and Board of Directors. These processes include overseeing the architectural submittal process, and identifying and responding to infractions of the Governing Documents.

Spanning approximately 2,100 acres in the heart of Irvine, the Great Park Neighborhoods Community sits on the former Marine Corps Air Station El Toro base. The base has been transformed into a community that honors its military past while creating an inventive city of the future. Great Park Neighborhoods Community will continue to be developed over the coming years into multiple neighborhoods offering homes for people of all ages and all lifestyles. The community is slated for approximately 10,000 homes to be built over these years of development and will have several parks, pools, clubhouses, reservable indoor and outdoor spaces, school sites, and more. All of this falls under the careful care of Management of Great Park Neighborhoods Community Association.

We are looking for an individual that will be an active supporter of GPN’s vision and philosophies, and FirstService Residential’s commitment to client, staff, and community. The ideal candidate will be extremely detail-oriented and organized. The expectation for this individual is to supportthe General Manager (GM), Assistant General Manager (AGM), and Community Design Review Manager (CDRM) to meet GPN Board goals and objectives with respect to preservation of the appearance of the community in line with the Operating Standards, and to ensure effective and efficient day-to-day operation of the architectural and enforcement processes. This position reports directly to the CDRM.

All team members operate by the FirstService Residential Employee Code of Conduct and embrace The Great Park Neighborhoods motto: “Life will be different here”.

Compensation: $21-23/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included.

Operational Excellence:

• Adhere to and enforce all architectural and enforcement processes for GPN
• Maintain comprehensive knowledge of all Design Review Guidelines and other Governing Documents that are related to DRC activities
• Direct liaison for architectural and violation needs of all neighborhoods, including regular correspondence and collaboration with the Association’s architectural consultant
• Interact and follow up with homeowners regarding architectural and/or enforcement issues of the Association when necessary; communicate with residents both verbally and in writing to answer questions, respond to any concerns, and provide education on Association rules and processes
• Develop agendas for and lead bi-monthly architectural workshops
• Responsible for completion of applicable inspections and punch list items
• Responsible to ensure the CDRT’s consistent maintenance of information in Connect and Smartwebs (and other FirstService database programs as assigned), maintaining accurate and complete records as required to properly and effectively implement the Enforcement and Architectural Programs. This includes homeowner records, violation reports and correspondence, hearing correspondence, plan submittals (pending, approved, and denied), homeowner correspondence, etc.
• Submit all charge-backs for association(s) via chargeback systems, including but not limited to violation fines and architectural submission fees per the clients' management contracts.
• Work closely with the CDRM to execute Association projects/action items/vision, providing focused/specialized input, education, and guidance on architectural and compliance matters
• Develop, enforce, and regularly evaluate protocols and procedures for team operations including attendance in architectural workshops
• Coordinate and attend designated meetings or functions as requested

Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Is a people person; possesses public charisma and the ability to develop positive relationships
• Creates outstanding customer loyalty with both internal and external customers by delivering on our commitments of being genuinely helpful and providing the highest value of service through honesty, integrity and authenticity
• Demonstrates strong organization, prioritization, multi-tasking, and time management skills, working both independently and within the team structure
• Fosters change and improves the business by simplifying challenging situations and sometimes contradictory information to effectively solve problems; challenges commonly held assumptions and originates new solutions with cross-functional partnership
• Is committed to continual learning as evidenced by attendance at industry programs and educational opportunities that enhance interpersonal skills
• Must be able to quickly gather information and make good quality decisions without supervision. Ability to define problems, research, collect data, establish facts, and draw valid conclusions. Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively. Must have the ability to make decisions and solve problems creatively.
• Must possess exceptional communication skills (verbal and written), particularly in the area of operations and relationship management, as this position requires interfacing with the public, residents, peers, supervisors, and executives
• Must have advanced computer skills in use of Zoom and Microsoft Office suite including Outlook, Word, Excel, PowerPoint
• Must possess advanced interpersonal and communication skills, working collaboratively and influencing others by sharing ideas in a constructive and positive manner; able to address problems and issues constructively to find mutually acceptable and practical business solutions; holds self and others accountable by owning issues
• Performs or assists with any operations as required to maintain workflow and to meet schedules
• Training will be required in the following areas/systems: Connect, Smartwebs, and community website

Education & Experience:

• Excellent customer service background/skills
• Ability to maintain confidentiality
• Professional representative of FirstService Residential
• Excellent communication skills: written, verbal and listening
• Collaborative decision-making, relationship building and problem solving skills
• Organizational and time management abilities
• High level of attention to detail
• Intermediate to Advanced knowledge of Microsoft Applications, particularly Word, Outlook, Excel and Power Point; ADP Vantage a plus

Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Desired work schedule: Monday – Friday
• Fully on-site role
• Consistent and regular attendance required
• Hours over and above normal office hours will occur, including evenings, holidays, and some weekends; schedule is subject to change based on business needs
• Occasional evening and weekend meetings/events will be required
• Must be able to handle pressure and stress related to the job
• Must be able to lift 25 lbs
• Must be able to sit and/or stand for extended periods of time
• Must have finger dexterity for typing/using a keyboard
• Must work effectively with co-workers, clients, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of workprogress, timetables and issues; addressing problems and issues constructively; and respecting the diversity of our workforce in actions, words, and deeds
• The work environment characteristics are small office conditions at an onsite facility.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic, and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.

Tools & Equipment Used:

• Valid California Driver's license including State mandated vehicle insurance
• General office equipment.

What We Offer:

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.