Marken employees are Moving Our World Forward by Delivering What Matters. Great

benefits, pay and growth potential. Come make your mark at Marken!

About Marken

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. With Polar

Speed and Marken included, the UPS Healthcare division staffs 128 locations with 5,500

employees worldwide.

Main Purpose:

The Client Relationship Specialist (office based in Inglewood, CA) will provide a consistently

high level of service to our valued customer through the provision of a dedicated central point

of contact for Service Management and problem resolution.

Main Duties and Responsibilities:

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Develop excellent working relationships and communicate courteously with the customer to

influence the achievement and maintenance of service performance and encourage new

business with existing clients.

Advise customer latest booking times and documentation required. Booking and processing

shipment requests within Marken’s internal database and generating and verifying shipping

documentation.

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Answering and dealing with general telephone and e-mail requests from external customers

and internal offices/agents.

Work in a cross functional capacity to ensure the activities related to various entities fit with

customer requirements and Marken Network Guidelines, policies and procedures.

Manage special requests from the customer for increased and enhanced levels of service or

monitoring of shipment progress.

Participate in meetings with the client as deemed necessary to discuss account status and

relevant service issues and concerns.

To ensure a good level of understanding and knowledge of the Marken organization, products

and services, ensuring that customer queries can be dealt with accurately and appropriately.

To build and maintain strong relationships with all internal departments and work as part of a

team.

Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily

basis to ensure that shipments are delivered within agreed time frames delegating as and

Perform additional duties as assigned.

Required Qualifications:

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2+ years’ experience working in a Customer Service function and ability to lead with excellent

teamwork skills

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Experience within the Courier or Freight Industry

Excellent written and verbal communication skills

Able to translate your skills to other employees through training and mentoring

Excellent problem solving and prioritization skills essential

Strong Microsoft Word and Excel expertise and PC literacy

Flexibility in working hours required and ability to provide Weekend coverage as needed for

shift work required in Customer Services

Desired Qualifications:

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Understanding of Central Lab and Clinical Trial supplies industry desired

Logistical Track & Trace experience

International Logistics knowledge

Complete and thorough understanding of Aviation/Airline Networks

Knowledgeable in International Trade

Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical

drug product storage and distribution in 58 locations worldwide, while maintaining the leading

position for Direct-to-Patient and Home Healthcare services, biological sample shipments and

biological kit production. Marken’s dedicated 1,900 staff members manage 120,000 drug

product and biological sample shipments every month at all temperature ranges in more than

220 countries. Additional services such as ancillary material sourcing, storage and distribution,

shipment lane verification and qualifications, as well as GDP, regulatory and compliance

consultancy add to Marken’s unique position in the pharma and logistics industry.

EEO and VETERAN Employer

Company: UNITED PARCEL SERVICE

Category:

Requisition Number: 4127

Location: Inglewood,California