The SMB & unmanaged segment has tremendous opportunity with more users and more PCs than the Enterprise.  Microsoft has incredible knowledge, success, and experience in Enterprise, we need to replicate this success in SMB. To accomplish this, we’ve created the SMB Engineering Team to drive success of Microsoft 365 into the SMB market. This team is to become the experts of SMB customers and the partners who are their trusted advisors. The SMB team will be world class at working across Microsoft to drive alignment and the simplified end-to-end scenarios for the SMB customer and partner ecosystem. 

This role is an opportunity to join the team that is authoring experiences and tools to empower partners to service customers. As a Product Manager , you will work with a dynamic group of growth-minded PMs and Engineers focused on identifying critical scenarios to support Microsoft partners.

The primary role will be to drive the product strategy, direction and features of the products and partner closely with engineering for feature delivery. You will be required to work closely with PMs across different Geos.

For the success of this role, you will need

• To build a deep understanding of the partners servicing customers, these partners’ business and revenue drivers and their technical needs for deploying and managing customers at scale.

• Passion to improve Partner experiences with Microsoft 365 and ability to partner effectively with product teams to create new user experiences and enable automation.

• To lead cross functional efforts to gain alignment and deliver maximum business impact.

• Technical curiosity and aptitude to quickly understand service capabilities, technical issues and partner needs.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Identify growth opportunities and requirements for the charter.

• Partner with data science and analytics team to create new, high impact insights & enablement for partners.

• Refine and scope requirements for user experience front-end based on deep empathy for the user journey and needs, delivering world class partner enablement toolsets.

• Build strong working relationships with the engineering teams across Geo’s.

• Drive operational processes for capturing, prioritizing, and removing product adoption blockers.

• Support our goals for diversity and inclusion through everyday actions and communications.

Qualifications

Required Qualifications:

• Bachelor’s degree or equivalent work experience.

• 3+ years’ experience in running complex matrixed projects including detailed product management and interpersonal negotiations.

Preferred Qualifications:

• Experience working with teams that deliver software products or services. 

• Advanced skills in leveraging standard product management methodologyto produce successful outcomes.

• Ability to hold others accountable for on-time deliverables while working independently across multiple organizations.

• Navigating complex organization structures with loose affiliations and conflicting priorities.

• Negotiating common ground and compromise to drive prioritization of key asks and deliverables.

• Excellent communication skills (both verbal & written) with an ability to listen & distill information into partner insights.

#CSE

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .