Would you like to work in a dynamic environment and be a part of a team where learning and growth is a constant endeavour? Do you have the passion to innovate and contribute to the execution of the Windows as a Service (WaaS) servicing model and keep cloud and edge devices secure and productive? If you answered “yes,” you will want to join our team!

We are the Customer Focused Engineering (CFE) team in Windows Servicing and Delivery (WSD) organization. We deliver updates to every Windows-based device in the world to protect users and enable them to be productive. While security remains our primary focus, we also enable our commercial and enterprise customers by enabling new device support, addressing reliability and upgrade blocking issues. Our work is critical for the Windows family of devices. We are an agile team and ship twice every month, impacting over a billion Windows devices in the ecosystem.

We encourage a growth mindset where failures are learning opportunities, feedback is a gift and collaboration yields better outcomes. Customers are the number one reason we exist; ensuring they have excellent experiences with Windows is our top priority. Customer excitement helps drive our own passion to create quality experiences.

We are looking for a Principal Technical Program Manager Lead for the team in India to lead, coach and manage a team of Technical Program Managers and help them deliver their respective servicing charters while also being catalyst for their personal growth.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• People Managem ent: Lead a team of Technical Program Managers to drive the development and implementation of servicing programs, products, and services.

• Delivery : Develop and maintain project plans, schedules, and resource allocation to meet project milestones and deliverables.

• Servicing : Identify and mitigate risks, resolve issues, and ensure the quality and reliability of servicing updates.

• Stakeholder Management : Collaborate with cross-functional teams, including engineering, product management, and customer support, to ensure successful delivery of servicing updates and features.

• Strategic Acumen : Drive strong area strategy while partnering closely with internal stakeholders to define, prioritize and execute business priorities

• Continuous Improvements : Analyse business opportunities and recommend strategic investments to enhance the Windows Servicing platform.

• Culture : Foster a culture of continuous improvement, innovation, and customer focus within the team.

Qualifications

Required Qualifications

• Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, OR product development

• OR equivalent experience.

• 16+ years of experience in engineering, product/technical program management, data analysis, or product development.

• 8+ years of experience in people management, leading cross-functional and/or cross-team projects.

• Proven track record of successful design, delivery, and iteration on complex projects with diverse stakeholders.

• Experience with data-driven insights creation, strategy definition, and experimentation.

• Working knowledge of networking, operating systems, configurations, H/w Infrastructure, and Cloud

• Proven track record of taking ownership and driving multiple parallel technical programs to successful completion.

Preferred Qualifications

• Flexibility to learn and apply learning to improve business outcomes, positive impact for the team and self.

• Strong quantitative and analytical skills, with the ability to make informed trade-offs and solve complex problems.

• Proven track record of successful design, delivery, and iteration on complex projects with diverse stakeholders.

• Experience with data-driven insights creation, strategy definition, and experimentation.

• Excellent communication and collaboration skills, with the ability to work effectively with teams across different locations and time zones.

• Industry standard certifications such as ITIL, PMP etc. would be a plus.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .